306003744-7-13-2023-22-AS-AORZ-CV5TJD-20230828144611

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 07/13/2023
Date Signed: 07/13/2023 11:35:55 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Celine DePerio

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230518094238

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 70	DATE:	07/13/2023
		UNANNOUNCED	TIME BEGAN:	09:44 AM
MET WITH:	Facility Administrator - Marjan Arastoo		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Client was sexually abused while in care
Staff did not report sexual abuse of client
Staff speak inappropriately to client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Celine made an unannounced visit to the facility to deliver findings for the complaint received on March 18, 2023. LPA De Perio arrived at the facility and explained the purpose of today’s visit and was granted entry by facility administrator (AD) Marjan Arastoo.

The complaint was investigated by the Department. Findings are based upon this investigation which included record reviews and interviews.

It was alleged that client was sexually abused while in care. An interview was conducted with client 1 (C1), who stated that her roommate client 2 (C2) is allowing other male residents enter their room and the men would rape C1 vaginally and anally. The rapes stopped approximately 10 months ago, after C1 reported and “prayed to God to put up a wall to keep the male residents from coming into the room”.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230518094238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 07/13/2023

NARRATIVE

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C1 is diagnosed with bipolar disorder with psychotic features according to the physician report dated for May 17, 2023. C2 is diagnosed as being bipolar and having schizoaffective disorder per physician report dated on December 22, 2021. C2 denied the allegations about being sexually assaulted, and of ever having male residents enter C1 and C2’s room. On May 23, 2023, C2 also disclosed that C1 “will sometimes become delusional and say she is being raped” and that C1 “needed more medication”. On July 5, 2023, an interview was conducted with C1 who also denied the allegations about being sexually assaulted, witnessing any inappropriate sexual behaviors and male residents entering the room by concluding the interview with “nothing happened because the Holy Ghost made it stop”.

It was reported that C1 has not had any romantic relationships with any males while residing at the facility. Out of 5 named male clients, client 3 (C3) moved out over a year and a half ago, client 4 (C4) moved out about three years ago, client 5 (C5) lives in the facility with his wife, and client 6 (C6) is non-ambulatory and spends majority of the time outside of the facility. Per interview conducted, it was denied that C1 has ever had any inappropriate behaviors and relationships with any male during the duration of residing at the facility.

C1 did not provide a valid disclosure and there is no corroborating information to confirm the allegation. There is no physical evidence or witnesses to corroborate the stated allegation.

It was alleged that staff did not report sexual abuse of client. On May 19, 2023, Licensing Program Analyst (LPA) Celine De Perio conducted interviews. 3 out of the 3 interviews conducted with staff stated that no report was completed or submitted due to no reports being made. 6 out of the 6 interviews conducted with clients did not provide further information that corroborated with the allegation, of which the 6 interviews all stated, “I don’t know”. LPA De Perio conducted records reviews of incident reports, of which there were no reports regarding sexual abuse.

It was alleged that staff speak inappropriately to client. On May 19, 2023, Licensing Program Analyst (LPA) Celine De Perio conducted interviews. 3 out of the 3 interviews conducted with staff denied of ever speaking inappropriately to clients. 6 out of the 6 interviews conducted with clients denied the allegation by stating they have never heard, witnessed, or have been spoken to inappropriately by a staff member, of which 4 of the client interviews specified that staff are “good” and “nice”. LPA De Perio conducted record reviews of facility rules, and staff training, and it was observed that each staff member undergoes training regarding personal rights prior to the start of employment.

SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230518094238

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 07/13/2023

NARRATIVE

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Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegations are deemed UNSUBSTANTIATED.

An exit interview was conducted with staff AD Arastoo. A copy of this report was provided and explained.

SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Celine DePerio
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2023

LIC9099 (FAS) - (06/04)

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