306004063-5-7-2026-22-AS-AORZ-DV6T5M-20260618142542

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004063
Report Date: 05/07/2026
Date Signed: 05/07/2026 04:51:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Michael Tea

COMPLAINT CONTROL NUMBER: 22-AS-20260427142256

FACILITY NAME:	DALE B&C HOME		FACILITY NUMBER:	306004063
ADMINISTRATOR:	SOPHEAP THONG		FACILITY TYPE:	735
ADDRESS:	8562 DAVMOR AVENUE		TELEPHONE:	(714) 537-8718
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	6	CENSUS: 6	DATE:	05/07/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Sopheap Thong		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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- Staff are verbally abusing clients

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by Administrator (AD) Sopheap Thong and explained the reason for the visit.

The Department received a complaint on April 27, 2026, alleging that the staff are verbally abusing clients. During the course of the investigation, LPA Tea conducted interviews, and reviewed facility and client records.

During the investigation, LPA Tea interviewed six clients. Three out of three clients initially reported that staff have yelled at clients, belittled them, and, in one instance, prevented a client from taking a shower. One client also reported that staff slammed a door, however, another client stated the door was slammed due to wind. Additionally, one client indicated that although staff may have yelled in the past, staff behavior has since improved.
(Complaint Investigation continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260427142256

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: DALE B&C HOME	FACILITY NUMBER: 306004063
	VISIT DATE: 05/07/2026

NARRATIVE

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Three out of three other clients interviewed denied the allegation and stated that staff do not verbally abuse clients. These clients report that staff follow the house rules, treat residents with respect, and do not put them down. Clients further stated that staff are friendly, do not raise their voices, and allow residents to make their own choices. One client reported improvement in their mental well-being while residing at the facility.

Staff interviews were conducted, including with Administrator (AD) Sopheap Thong, who denied the allegation. AD Thong stated that staff aim to meet clients’ needs and provide supportive care. It was reported that a prior interaction regarding unpaid rent may have been misunderstood as verbal abuse due to a change in tone. Another staff member reported extensive experience working with individuals with mental illness and stated they communicate respectfully and appropriately with clients at all times.

Due to conflicting statements obtained during interviews and lack of consistent or corroborating evidence, there is insufficient information to determine that staff verbally abused clients.

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed, the allegation mentioned above has been determined to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No deficiencies cited at this time and an exit interview was conducted with Administrator Sopheap Thong. A copy of the report was provided to the facility.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

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