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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004138
Report Date: 05/16/2025
Date Signed: 05/16/2025 10:31:35 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2023 and conducted by Evaluator Donna Gurriere
COMPLAINT CONTROL NUMBER: 22-AS-20231120143758
FACILITY NAME:SANTOS HOMEFACILITY NUMBER:
306004138
ADMINISTRATOR:CRISTINA SANTOSFACILITY TYPE:
735
ADDRESS:11731 DEBBIE LANETELEPHONE:
(714) 621-0355
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:6CENSUS: 6DATE:
05/16/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:MARTHA LOSOYATIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Client was sexual assaulted by another client while in care.
INVESTIGATION FINDINGS:
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On 05/16/25, Donna Gurriere, Licensing Program Analyst (LPA) contacted the licensee/administrator via telephone to deliver final findings regarding a complaint that was received on 11/20/23. LPA Gurriere spoke with Martha Losoya, Assistant Administrator and explained the purpose of the call.

Client was sexual assaulted by another client while in care.

During the interview process, the licensee, the client (Client 1), regional center coordinators, behavioral consultants, staff persons and additional clients were interviewed. In addition, documents were reviewed and obtained to include Personnel Report, Physicians Report, Emergency Information, Admission Agreement, Appraisal and Needs, Individual Program Plan (IPP), Activities Roster and the Resident Facility Roster.


continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Donna Gurriere
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20231120143758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SANTOS HOME
FACILITY NUMBER: 306004138
VISIT DATE: 05/16/2025
NARRATIVE
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During the investigation of a complaint received on 11/20/23, it was reported that a client (Client 1) was sexually assaulted by another client while residing at the facility. As stated, numerous persons were interviewed, including other residents. It was reported that that no one could corroborate the allegation. In the client’s Appraisal and Needs Report, it was stated that the client tends to make false statements. It was reported that the client denied to several people that they were sexually assaulted.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Licensee/administrator was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. The licensee/administrator is to sign and return one copy to the Orange County Regional Office.
SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Donna Gurriere
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2