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25 | Licensing Program Analyst (LPA) Kimberly Lyman contacted the facility via telephone to commence a health and safety visit in conjunction with a complaint visit via telephone due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the visit with Business Office Manager Carol Lee.
During the visit, LPA Lyman toured the facility via FaceTime. LPA observed all common areas in the facility. Due to Covid-19, residents are in their rooms and not in the common areas. LPA had to conclude the virtual visit due to poor connection for FaceTime.
An exit interview was conducted with Business Office Manager via telephone and a copy of this report was provided via email and an electronic email read receipt confirms receiving these documents. |