Licensees shall prominently post.. complaint information in areas accessible to residents, representatives, and the public.
Information on the appropriate reporting agency in case of a complaint or emergency, including procedures for filing confidential complaints, shall be posted as follows:
Licensees may use the Residential Care Facility for the Elderly (RCFE) Complaint Poster (PUB 475)... The poster that is posted shall be 20" x 26" in size and be posted in the main entryway of the facility. PUB 475 may be accessed, downloaded, and printed from the www.ccld.ca.gov website. This requirement is not being met as evidenced by:
This requirement is not met as evidenced by: |
| Deficient Practice Statement |
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4 | Based on observation, the licensee did not comply with the section cited above. Facility does not have the "Let Us No" poster posted in the entrance in regulation size as advised during prior visit to facility. This poses a potential health, safety or personal rights risk to persons in care. |
| POC Due Date: 08/08/2022 |
| Plan of Correction |
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4 | Licensee to post the "Let Us No" poster in the entrance of the facility in regulation size, "20 X 26" and forward proof to LPA by POC due date. |