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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004295
Report Date: 12/16/2022
Date Signed: 12/16/2022 12:54:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2022 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20221013140627
FACILITY NAME:NELDYS ADULT RESIDENTIAL CARE HOMEFACILITY NUMBER:
306004295
ADMINISTRATOR:JON NEIL CASTROFACILITY TYPE:
735
ADDRESS:11411 STANFORD AVENUETELEPHONE:
(714) 539-5151
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:6CENSUS: 5DATE:
12/16/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Rina BognotTIME COMPLETED:
01:05 PM
ALLEGATION(S):
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Staff handled client in a rough manner causing injury
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of conducting further investigation and delivering findings for the investigation into the above identified complaint allegation. LPA met with Staff #1 (S1) Rina Bognot and explained the reason for today’s inspection. The investigation into the allegation that Staff handled client in a rough manner causing injury revealed the following: During the course of the investigation, LPA inspected the facility, interviewed staff, residents, and witnesses, and requested and reviewed copies of the resident roster, staff roster, facility care notes, Resident #1’s (R1) body checks, and R1’s Individual Program Plan dated 08/04/22.

It was reported that R1 was observed with multiple bruises, that R1 stated that they had been pushed down by a facility staff, and that R1 stated they had fallen against a dresser. LPA interviewed the staff alleged to have pushed R1 down and that staff stated that R1 had been trying to pull down a book shelf, the bookshelf would have fallen on another resident, that the staff tried to hold the bookshelf up while R1 tried to pull it down, and that during this struggle R1 scratched the staff, fell down, and became angry and
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20221013140627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NELDYS ADULT RESIDENTIAL CARE HOME
FACILITY NUMBER: 306004295
VISIT DATE: 12/16/2022
NARRATIVE
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claimed the staff pushed them. One additional staff who was a witness corroborated this story. Two staff also described the following additional bruises or injuries on R1: a bruise on R1’s buttocks from falling off their bed and swelling on R1’s shoulder from a COVID-19 Booster and Flu shot. LPA reviewed a facility body check dated 10/05/22 which describes a bruise on the shoulder and a body check dated 10/12/22 which describes a bruise to R1’s buttocks. LPA interviewed two residents who were present and could communicate, both stated they have never been hit or pushed by staff, that they do not have any problems at the facility and do not have any injuries. One of these residents corroborated that R1 had been pushed while the other did not. LPA conducted health and safety checks on four residents present, observed no health and safety issues, but did observe multiple small bruises on R1’s upper arms that looked like pressure points from hands and fingers. LPA interviewed R1 who denied ever being hit or pushed by staff, stated that the bruises on their arm were from a fall on the street and the bruise on their buttocks was from falling off of their bed. One staff explained the bruises on R1’s arms as resulting from staff trying to help get R1 out of the facility van after a trip to Sea World, as R1, due to their disabilities, was stuck in the van and was “not helping [themselves] to get up” and it took 20 minutes for the 5 staff to help R1 get out of the van. LPA reviewed the facility care notes which state that on 10/06/22 R1 had pain on their shoulder from the vaccinations; on 10/08/22 R1 fell off of their bed; on 10/11/22 R1 became upset, tried to pull the bookshelf down, the bookshelf would have fallen on another resident, a staff held the bookshelf up, during the struggle over the bookshelf R1 fell, and R1 accused the staff of pushing them; on 10/13/22 R1 fell down in the bathroom; on 10/13/22, during a trip to Sea World, R1 became stuck between the chairs of the van and the staff had a hard time helping R1 because R1 was not helping themselves get unstuck; on 10/14/22 R1 was observed to have multiple bruises from the van incident on 10/13/22. LPA reviewed R1’s Individual Program Plan dated 08/04/22 which states that R1 leans toward their right when sitting and needs supervision to ensure they do not fall, that R1 has limited safety awareness skills and requires support to ensure they remain safe in all settings, and that R1 is monitored for the following behaviors: temper outbursts, physical aggression, self-injurious behaviors, false statements, and property destruction. LPA has met R1 multiple times and has observed R1 to have an unsteady gait, difficulty with fine motor skills, and to have poor balance. While R1 may not have been pushed by staff and while R1 may be accident prone, R1 has sustained multiple bruises both from staff handling and from R1’s lack of balance and the facility should be taking additional measures to track and address R1’s falls.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20221013140627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: NELDYS ADULT RESIDENTIAL CARE HOME
FACILITY NUMBER: 306004295
VISIT DATE: 12/16/2022
NARRATIVE
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met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20221013140627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: NELDYS ADULT RESIDENTIAL CARE HOME
FACILITY NUMBER: 306004295
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/16/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/06/2023
Section Cited
CCR
80078(a)
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80078 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the client's needs. This requirement was not met as evidenced by:
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Licensee stated they will create an injury tracking sheet to track R1’s falls and injuries and a fall prevention plan and submit both to LPA by POC due date.
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Based on interviews, documents, and observation, the licensee did not ensure R1’s needs were met when R1 had multiple falls resulting in multiple bruises, which poses a potential personal rights and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4