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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004456
Report Date: 09/08/2022
Date Signed: 09/08/2022 03:53:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2022 and conducted by Evaluator Angelica Rea
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20220908104923
FACILITY NAME:VILLA LURENFACILITY NUMBER:
306004456
ADMINISTRATOR:BRIAN BUENVIAJEFACILITY TYPE:
735
ADDRESS:13749 E. CREWE STREETTELEPHONE:
(562) 941-3813
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:62CENSUS: 64DATE:
09/08/2022
UNANNOUNCEDTIME BEGAN:
12:25 PM
MET WITH:Gloria GibsonTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not provide a comfortable temperature to the residents while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Rea conducted an unannounced 10 day complaint visit to this facility. Upon arriving at the facility, LPA met with Assistant Administrator Gloria Gibson. LPA explained the purpose of today’s visit. Adminstrator, Brian Bueniaje arrived at the facility a short time later.

The investigation consisted of the following: tour of facility, including resident rooms #33, #34, #35, #37, #39, #41, #43, and #44, interviews with administrator, assistant administrator, staff #1, and staff #2, and resident #1 - #13. LPA observed that the facility temperature read 85 degrees F, and 82 degrees F on the thermostat(s) in the hallway.

Administrator and Staff interviewed stated that the air conditioning is functioning and has been on all day and night, during the heat wave. Additionally, every resident room has a working ceiling fan. Staff stated that some residents have additional portable fans as well. Staff stated that there may be some areas of the facility that are cooler than others. Administrator and staff stated that some of the residents choose to keep their sliding doors open, even though the air conditioner is on.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 09/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20220908104923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
VISIT DATE: 09/08/2022
NARRATIVE
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Staff stated that they have recommended to residents that in order to keep the cool air in the room, they should close the sliding door(s), but some residents choose to keep them open. Administrator and staff stated that they check on residents to make sure they are doing well and are comfortable.

Residents interviewed were unable to corroborate the allegations. 9 out of 13 residents stated that they were comfortable with the room temperature. LPA observed that some of the resident rooms were warmer than others, however, the rooms that were warmer were the rooms that had the sliding doors open.

LPA observed large fans in dining area, and fans in the medication room, and kitchen area. LPA also observed a cold water dispenser for residents in the dining area.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Brian Buenviaje.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 09/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2