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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004456
Report Date: 11/10/2022
Date Signed: 11/10/2022 12:51:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2020 and conducted by Evaluator Angelica Rea
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20200820144924
FACILITY NAME:VILLA LURENFACILITY NUMBER:
306004456
ADMINISTRATOR:BRIAN BUENVIAJEFACILITY TYPE:
735
ADDRESS:13749 E. CREWE STREETTELEPHONE:
(562) 941-3813
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:62CENSUS: 52DATE:
11/10/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Brian Buenviaje TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff failed to properly maintain the facility
Staff failed to protect clients from harm
Facility is in disrepair
Staff failed to provide a comfortable temperature for clients while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Rea conducted another visit in response to the above allegations. On today's visit, LPA met with Administrator Brian Buenviaje, who assisted with today's visit.

An initial visit was conducted telephonically on 8/26/2020. During that visit, LPA toured facility via facetime with Administrator. The investigation consisted of tour of facility, interviews with Administrator, Staff #1, and resident #1 - resident #5.

Regarding the allegation that staff failed to properly maintain the facility, specifically that the facility has strong odorous smells, Administrator and staff #1 denied the allegation. Residents interviewed were unable to corroborate the allegation. Five out of Five residents interviewed stated that staff do properly maintain the facility. LPA did not observe that the facility was not properly maintained on initial visit, and on subsequent visit. Regarding the allegation that staff failed to protect clients from harm, Administrator and Staff #1 denied the allegation. Residents interviewed were unable to corroborate the allegation. Five out of Five residents stated that the facility protects clients from harm.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20200820144924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
VISIT DATE: 11/10/2022
NARRATIVE
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Regarding the allegation that the facility is in disrepair, specifically that there was a hole in the roof with water leaking. Administrator and staff #1 denied the allegation. Administrator stated that there wasn't a hole in the roof. He said it was condensation from the air conditioning, and they placed a bucket underneath it to catch the water. Residents interviewed were unable to corroborate the allegation. Five out of five residents stated that the facility is not in disrepair. LPA did not observe that the facility was in disrepair on initial visit and on subsequent visit. Regarding the allegation that Staff failed to provide a comfortable temperature for clients while in care. Administrator and staff #1 denied the allegation. They stated that the facility keeps the air conditioning on during the summer to keep residents cool. Resident interviewed were unable to corroborate the allegation. Five out of five residents interviewed, stated that the facility staff failed provide a comfortable temperature for clients while in care. LPA did not observe that the facility temperature was not comfortable for clients in care.

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. An exit Interview conducted and copy of report was provided to Administrator, Brian Buenviaje.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/10/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/10/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2