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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004456
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:19:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260710135748
FACILITY NAME:VILLA LURENFACILITY NUMBER:
306004456
ADMINISTRATOR:BRIAN BUENVIAJEFACILITY TYPE:
735
ADDRESS:13749 E. CREWE STREETTELEPHONE:
(562) 941-3813
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:62CENSUS: 53DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:Administrator Brian BuenviajeTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff do not ensure client is provided adequate clothing.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 07/16/2026 regarding the above allegation. During today’s visit LPA Ramirez was greeted by Administrator Brian Buenviaje and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1 - 5 interviews (S1 – S5), Client#1- 5 interviews (C1- C5), Copies of C1’s: physician’s report, Identification and Emergency Information form, Centrally Stored and Destruction Record, Retailer store receipt dated December 2025, Client Personal Property and Valuables log, Appraisal/Needs and Services Plan, and physical plant tour.

See 9099-C for continued narrative
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 28-AS-20260710135748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
VISIT DATE: 07/16/2026
NARRATIVE
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The investigation revealed the following: regarding the allegation “Staff do not ensure client is provided adequate clothing.” It is alleged that staff are not ensuring C1 if fitted with proper clothing and provided adequate clothing. On 7/16/2026, LPA Ramirez conducted five (5) staff interviews and five (5) client interviews. Four (4) out of the five (5) staff interviewed corroborated the allegation. Staff interviews revealed that C1’s pants are very baggy, and their pants are always failing. Staff interviews revealed that C1 does not own a belt to keep their pants from failing. Staff interviews corroborated that C1 requires additional clothing that fits C1 according to their size. Four (4) out of the five (5) clients interviewed corroborated the allegation. Client interviews revealed that C1’s clothing is too “big” which causes C1 to unintentionally expose themselves around the facility. During tour of C1’s shared room, LPA Ramirez inspected C1’s dresser and closet. LPA Ramirez observed the following articles of clothing: three (3) pair of pants, three (3) long shorts, two (2) t-shirts, one (1) hooded sweater, one (1) pair of socks. LPA Ramirez did not observe undergarments. During record review of C1’s Client Personal Property and Valuables log, LPA observed one entry that listed one (1) bag of clothing was recorded on 02/27/2009. No additional entries were recorded. LPA obtained a copy of a retail store purchase for C1 dated 12/01/2025 and it revealed a four (4) pack of boys sweatpants was purchased.

Based on LPAs observations, interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1, are cited on the attached LIC 9099D.



Exit interview was conducted. A copy of this report and appeals rights was provided.
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 28-AS-20260710135748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
VISIT DATE: 07/16/2026
NARRATIVE
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The investigation revealed the following: regarding the allegation “Staff does not provide adequate supervision resulting in client exposing themself.” It is alleged that staff are not providing C1 with adequate supervision resulting in C1 exposing themselves while in the facility. Five (5) out of the five (5) staff interviewed denied this allegation. Staff interviews revealed that they constantly remind C1 to pick up their pants when they see C1’s pants failing and C1 is unintentionally exposing themselves. Four (4) out of the five (5) clients interviewed denied this allegation. Client interviews revealed that they see staff tell C1 to pick up their pants and help C1 pick up their pants. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were cited for this allegation. Exit interview was conducted. A copy of this report was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2026 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260710135748

FACILITY NAME:VILLA LURENFACILITY NUMBER:
306004456
ADMINISTRATOR:BRIAN BUENVIAJEFACILITY TYPE:
735
ADDRESS:13749 E. CREWE STREETTELEPHONE:
(562) 941-3813
CITY:WHITTIERSTATE:CAZIP CODE:
90605
CAPACITY:62CENSUS: DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:Administrator Brian BuenviajeTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not provide adequate supervision resulting in client exposing themself.
INVESTIGATION FINDINGS:
1
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3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced initial complaint investigation visit on 07/16/2026 regarding the above allegation. During today’s visit LPA Ramirez was greeted by Administrator Brian Buenviaje and explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff Roster, Staff#1 - 5 interviews (S1 – S5), Client#1- 5 interviews (C1- C5), Copies of C1’s: physician’s report, Identification and Emergency Information form, Centrally Stored and Destruction Record, Retailer store receipt dated December 2025, Client Personal Property and Valuables log, Appraisal/Needs and Services Plan, and physical plant tour.

See 9099-C for continued narrative
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 28-AS-20260710135748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/20/2026
Section Cited
CCR
80065(a)
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Personnel Requirements
(a) Facility personnel shall be competent to provide the services necessary to meet individual client needs and shall, at all times, be employed in numbers necessary to meet such needs. This requirement was not met as evidenced by:
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Administrator will draft a plan that identifies when and how staff will assist C1 with obtaining fitted clothing and additional clothing to meet C1's needs. Administrator agreed to provide receipt of clothing purchased by 07/24/2026.
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Staff is not competent in providing C1 assistance with obtaining fitted clothing and additional clothing needed to meet C1's needs. This poses a potential risk to the health, safety, or personal rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Kimberly Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5