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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004456
Report Date: 03/03/2022
Date Signed: 03/03/2022 07:08:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2022 and conducted by Evaluator Angelica Rea
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20220225122632
FACILITY NAME:VILLA LURENFACILITY NUMBER:
306004456
ADMINISTRATOR:BRIAN BUENVIAJEFACILITY TYPE:
735
ADDRESS:13749 E. CREWE STREETTELEPHONE:
(562) 941-3813
CITY:WHITTIERSTATE: CAZIP CODE:
90605
CAPACITY:62CENSUS: 62DATE:
03/03/2022
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Gloria GibsonTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Facility did not safeguard resident's personal property
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Rea conducted an unannounced complaint visit in response to the above allegation. LPA met with Assistant Administrator, Gloria Gibson who assisted with today's visit.

Regarding the allegation that the facility did not safeguard resident's personal property, the investigation consisted of review of Resident #1's file, Interviews with Administrator, Assistant Administrator, and Residents #2 - #7. The investigation revealed: Administrator and Assistant Administrator stated that they did have a problem with former Resident #1 taking the personal belongings of residents at the facility. Staff interviewed stated that resident #1 lived at Red Roses facility, but resident #1 would intermingle with residents at both facilities. Administrator stated that Resident #1 was issued several written warnings due to her behavior, and she has not lived at the facility since 2/7/2022. Administrator stated that residents are provided with locks to secure their belongings in their closet(s) and all resident rooms have locks on the doors as well. Administrator stated that he believes that most of the residents were able to "get their things back".
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20220225122632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: VILLA LUREN
FACILITY NUMBER: 306004456
VISIT DATE: 03/03/2022
NARRATIVE
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Residents interviewed stated that they were aware that resident #1 was taking things from residents at the facility. 5 out of 6 residents interviewed stated that Resident #1 had taken some of their personal belongings. 5 out of 6 residents interviewed stated that they were able to obtain their belongings from Resident #1. Residents interviewed stated that they do have locks for their personal belongings, however they do not always lock their closet(s). 6 out of 6 residents interviewed stated that they believe that the facility does their best to safeguard residents' personal property.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Assistant Administrator, Gloria Gibson.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Angelica Rea
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/03/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/03/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2