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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004555
Report Date: 05/20/2025
Date Signed: 05/20/2025 11:51:01 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2022 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 22-AS-20221205104611
FACILITY NAME:CAPRIANAFACILITY NUMBER:
306004555
ADMINISTRATOR:TONYA REYNOLDSFACILITY TYPE:
741
ADDRESS:460 LA FLORESTA DRTELEPHONE:
(714) 589-2866
CITY:BREASTATE: CAZIP CODE:
92821
CAPACITY:0CENSUS: 0DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Tonya ReynoldsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Staff did not ensure resident was hydrated. Resulting in severe dehydration
Staff did not ensure resident was fed, resulting significant weigh loss
Staff left resident soiled for extended periods of time resulting in resident sustaining a UTI
Staff do not have adequate staffing to meet resident's needs
Staff did not follow COVID-19 guidelines
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
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12
13
On 05/20/2025, Licensing Program Analyst (LPA) Cassandra Mikkelson contacted the licensee via phone and email to deliver final findings regarding a complaint that was received on 12/15/2022.


**report continued on 9099-C page**
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Laura MunozTELEPHONE: (916) 709-6317

LICENSING EVALUATOR NAME: Cassandra MikkelsonTELEPHONE: (916) 709-6830
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2022 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 22-AS-20221205104611

FACILITY NAME:CAPRIANAFACILITY NUMBER:
306004555
ADMINISTRATOR:TONYA REYNOLDSFACILITY TYPE:
741
ADDRESS:460 LA FLORESTA DRTELEPHONE:
(714) 589-2866
CITY:BREASTATE: CAZIP CODE:
92821
CAPACITY:0CENSUS: 0DATE:
05/20/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Tonya ReynoldsTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left resident of floor for an extended period of time
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/20/2025, Licensing Program Analyst (LPA) Cassandra Mikkelson contacted the licensee via phone and email to deliver final findings regarding a complaint that was received on 12/15/2022.

Interviews conducted and records reviewed indicated that there is no evidence that staff left residents on the floor for extended periods of time. Staff were checking residents at least every two hours and were promptly responding to call button alarms. Based on interviews conducted and records reviewed, the allegation is unfounded.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Laura MunozTELEPHONE: (916) 709-6317

LICENSING EVALUATOR NAME: Cassandra MikkelsonTELEPHONE: (916) 709-6830
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20221205104611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CAPRIANA
FACILITY NUMBER: 306004555
VISIT DATE: 05/20/2025
NARRATIVE
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Staff did not ensure resident was hydrated. Resulting in severe dehydration

Interviews conducted indicate that Resident R1 was not dehydrated when they arrived at the hospital on 10/24/2022. Interview conducted with Memory Care Director indicated that staff encouraged residents to stay hydrated and reminded residents to drink fluids when checked on every two hours. Records reviewed indicate that when R1 arrived at the hospital, there was no documentation that showed R1 was dehydrated. Medical records reviewed indicate that R1’s hydration was considered a normal level. Based on interviews conducted and records reviewed, the allegation is unsubstantiated.

Staff did not ensure resident was fed, resulting significant weigh loss.

Interviews conducted indicated that R1 had been refusing to eat. Staff saw R1 in the dining area often and encouraged R1 to eat and drink liquids to keep up R1’s strength. Review of R1’s medical records indicated that R1’s nutritional levels were normal when R1 was admitted to the hospital. Based on interviews conducted and records reviewed, there is no evidence that staff did not ensure resident was fed, therefore the allegation is unsubstantiated.

Staff left resident soiled for extended periods of time resulting in resident sustaining a UTI.

Interviews with staff indicated that residents were checked every two hours. In review of medical records, In review of records, R1 had a history of UTI diagnosis which both the facility staff and R1’s physician were aware of. Interviews conducted and records reviewed show no evidence that staff left resident soiled for long periods of time therefore the allegation is unsubstantiated.

Staff do not have adequate staffing to meet resident's needs.

Interviews conducted and documents reviewed indicate that the facility has adequate staffing to meet the needs of the residents in care. Staff are able to check on residents in care every two hours to ensure their health and safety. Based on interviews conducted, the facility had adequate staffing to meet the needs of residents in care therefore the allegation is unsubstantiated.

**Report continued on 9099-C2 page**

SUPERVISOR'S NAME: Laura MunozTELEPHONE: (916) 709-6317

LICENSING EVALUATOR NAME: Cassandra MikkelsonTELEPHONE: (916) 709-6830
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20221205104611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CAPRIANA
FACILITY NUMBER: 306004555
VISIT DATE: 05/20/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
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30
31
32
Staff did not follow COVID-19 guidelines

Interviews conducted indicated that staff followed COVID-19 guidelines. Staff and residents were regularly tested in the facility and staff followed procedures when any resident tested positive. Records reviewed indicated facility followed COVID-19 guidelines and adapted as guidelines changed. Based on interviews conducted and records reviewed, staff followed COVID-19 guidelines.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of this report will be sent. The Licensee is to sign and return a copy to the Orange County Regional office.

SUPERVISOR'S NAME: Laura MunozTELEPHONE: (916) 709-6317

LICENSING EVALUATOR NAME: Cassandra MikkelsonTELEPHONE: (916) 709-6830
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4