306004761-7-10-2025-22-AS-MSEY-DJMKYR-20250716081931

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004761
Report Date: 07/10/2025
Date Signed: 07/10/2025 04:38:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2024 and conducted by Evaluator Cheyenne Ratajczak

COMPLAINT CONTROL NUMBER: 22-AS-20240712140617

FACILITY NAME:	CAMBRIDGE COURT		FACILITY NUMBER:	306004761
ADMINISTRATOR:	LAUREN CHON		FACILITY TYPE:	740
ADDRESS:	1621 COMMONWEALTH AVENUE, EAST		TELEPHONE:	(714) 992-1750
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92831
CAPACITY:	99	CENSUS: 71	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Lauren Chon		TIME COMPLETED:	04:38 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Residents are distributing and using illicit drugs while in the facility.
Staff are not ensuring that resident's diapering needs are being met while in care.
Staff do not respond to resident's requests for assistance in a timely manner.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Cheyenne Ratajczak arrived at the facility unannounced and met with Executive Director (ED) Lauren Chon to deliver findings for the above complaint allegations.

During the investigation, the department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

***Report continued on 9099-C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cheyenne Ratajczak
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 22-AS-20240712140617

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CAMBRIDGE COURT	FACILITY NUMBER: 306004761
	VISIT DATE: 07/10/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation: Residents are distributing and using illicit drugs while in the facility.- Unsubstantiated
CCLD interviewed staff and residents. Records indicate there are a few residents who are capable of leaving the facility unassisted. The residents are capable of making their own purchases. The facility staff policy for residents is they cannot physically search the person without consent and cannot search resident rooms without consent of the resident. Administrator stated as soon as they found out they contacted the police, CCLD, and local ombudsman for assistance. CCLD is unable to determine when and where the residents obtained drugs and alcohol and how long it was going on without the facility staff knowing.

Allegation: Staff are not ensuring that resident's diapering needs are being met while in care.- Unsubstantiated
LPA conducted interviews with facility staff and residents Staff interviews revealed that residents are assisted with incontinence care every two hours or as needed. Residents will also utilize their pull cord if they need assistance between that time. Resident interviews revealed that staff meet their incontinence needs. Residents indicated they feel comfortable with staff and will use their pull cords or staff will just check on them.

Allegation: Staff do not respond to resident's requests for assistance in a timely manner.- Unsubstantiated

Interviews with residents revealed that staff generally respond in five (5) to ten (10) minutes. Around meal times it can take a little longer. Staff interviews indicated as soon as they see the call light they will respond unless they are working with another resident.

Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

At this time no citations were issued.
Exit interview was conducted and a copy of this report was provided to the facility.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cheyenne Ratajczak
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2