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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004796
Report Date: 06/14/2026
Date Signed: 06/19/2026 02:03:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2023 and conducted by Evaluator Pang Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230425102858
FACILITY NAME:HUNTINGTON TERRACEFACILITY NUMBER:
306004796
ADMINISTRATOR:GREGORY CASEFACILITY TYPE:
740
ADDRESS:18800 FLORIDA STTELEPHONE:
(714) 848-8811
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92648
CAPACITY:185CENSUS: 170DATE:
06/14/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Emily TurnerTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff is not able to meet resident's care needs.
Staff does not respond to resident's call button in a timely manner.
Staff left resident soiled for an extended period of time.
Facility does not have adequate staffing resulting in children working as kitchen staff.
Staff does not provide adequate food service.
Facility heater is in disrepair resulting in gas leak.
Facility outlets are in disrepair.
Facility has pests.
INVESTIGATION FINDINGS:
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On 06/19/2026, Licensing Program Analyst (LPA) Pang Lee conducted a telephone meeting with Facility Designated Administrator (FDA) Emily Turner for the purpose of delivering the complaint findings regarding the allegation above. A brief interview was conducted with FDA Turner.

It was alleged that staff is not able to meet resident's care needs, staff left resident soiled for an extended period of time. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two facility staff members, both of whom denied the allegations. Attempts to interview eight additional staff members were unsuccessful. LPA Lee interviewed four of four residents, all of whom denied the allegations and reported no concerns related to the reported allegations. Resident 1 (R1) also denied the allegations, stating that the alleged incidents never occurred, that they did not recall any such events, and that they had no concerns regarding the facility's care and services.
CONTINUED LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20230425102858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HUNTINGTON TERRACE
FACILITY NUMBER: 306004796
VISIT DATE: 06/14/2026
NARRATIVE
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 Attempts to interview twenty-six additional residents were unsuccessful. Additionally, LPA Lee was unable to contact facility staff who may have worked during the time the alleged incidents occurred. LPA Lee also interviewed a resident’s responsible party, who denied the allegations and reported no concern regarding facility staff meeting their family member’s needs. The responsible party stated that they had never observed their family member being left in soiled clothing, were satisfied with their family member’s placement at the facility and had not witnessed any of the alleged incidents. A review of facility records further revealed that the facility did not maintain documentation indicating when residents’ briefs were changed. As a result, LPA Lee was unable to verify through record review whether R1 did or did not receive the services referenced in the allegations. Based on the information obtained during the investigation, LPA Lee was unable to corroborate the allegations.

It was alleged that staff do not respond to residents’ call buttons in a timely manner. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two facility staff members, both of whom denied the allegation and stated that staff respond to residents’ calls when assistance is requested. Attempts to interview eight additional staff members were unsuccessful. LPA Lee interviewed three of four residents, all of whom denied the allegation and reported no concerns regarding staff response times. The residents stated that staff respond when they activate their call pendants. Resident 1 (R1) stated that the call button system is working properly and that staff generally respond within 10 to 15 minutes. R1 reported having no concerns regarding staff response times. Attempts to interview twenty-six additional residents were unsuccessful. LPA Lee also interviewed a resident responsible party, who denied the allegation and reported no concern regarding staff responsiveness. The responsible party stated that staff typically respond within a couple of minutes and that, based on their observations, response times have not exceeded 15 minutes.

Additionally, LPA Lee reviewed R1’s call pendant activity report for March 2026 through May 2026, which showed that R1 activated the call pendant seven times, with an average response time of 4 minutes and 8 seconds. LPA Lee also reviewed eight other residents call pendant activity report for March 2026 through May 2026 and it was learned that all the calls had an average between 2 minutes to seven minutes. Based on interviews and record review, LPA Lee was unable to corroborate the allegation that staff do not respond to residents’ call buttons in a timely manner.

CONTINUED LIC 9099-C

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20230425102858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HUNTINGTON TERRACE
FACILITY NUMBER: 306004796
VISIT DATE: 06/14/2026
NARRATIVE
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It was alleged that Facility does not have adequate staffing, resulting in children working as kitchen staff and staff do not provide adequate food service. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with staff and residents. LPA Lee interviewed two of two facility staff members, both of whom denied the allegations and stated that all kitchen staff are over the age of 18 and possess the appropriate training and experience. Attempts to interview eight additional staff members were unsuccessful. Additionally, LPA Lee was unable to contact facility staff who may have worked during the time the alleged incident occurred. LPA Lee interviewed three of four residents, all of whom denied the allegations and reported no concerns regarding underage kitchen staff or the adequacy of food services provided by the facility. Attempts to interview twenty-six additional residents were unsuccessful. LPA Lee reviewed the personnel files of three kitchen staff members, and it was learned that all three individuals were over 20 years of age and had at least two years of food service experience. Records further showed that all three staff members possessed valid food handler certificates. Based on interviews and record review, LPA Lee was unable to corroborate the allegations that the facility employed underage kitchen staff and that staff does not provide adequate food service.


It was alleged that facility heater is in disrepair resulting in gas leak, facility outlets are in disrepair and that facility has pests. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two facility staff members, both of whom denied the allegation and stated that they have not heard or observed the facility’s heater is in disrepair and the facility having pest. Attempts to interview eight additional staff members were unsuccessful. Additionally, LPA Lee was unable to contact facility staff who may have worked during the time the alleged incident occurred. LPA Lee interviewed four of four residents, all of whom denied the allegation and reported no concerns regarding the facility having pest in the facility. Moreover, resident 1 (R1) denied the allegations. Attempts to interview twenty-six additional residents were unsuccessful. LPA Lee also interviewed a resident responsible party, who denied the allegations and reported not seeing any pest in the facility and in their family members room and has no concerns with the allegation.

CONTINUED LIC 9099-C

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20230425102858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: HUNTINGTON TERRACE
FACILITY NUMBER: 306004796
VISIT DATE: 06/14/2026
NARRATIVE
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 Additionally, LPA Lee reviewed facility records, and it was learned that the facility has had a contract with Western Exterminator Company since 2022 to current and that there was no break in services and that the facility was having pest services. Based on interviews and record review, LPA Lee was unable to corroborate the allegation that staff do not respond to residents’ call buttons in a timely manner.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did nor did not occur, therefore, the allegations are unsubstantiated. An Exit Interview was conducted with (FDA) Turner, and a copy of this report was provided to the facility via email. A certified copy will be sent to the facility mailing address.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4