306004796-6-19-2026-22-AS-APAO-DVS827-20260707220729

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306004796
Report Date: 06/19/2026
Date Signed: 06/19/2026 03:36:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/13/2021 and conducted by Evaluator Pang Lee

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20210913144414

FACILITY NAME:	HUNTINGTON TERRACE		FACILITY NUMBER:	306004796
ADMINISTRATOR:	GREGORY CASE		FACILITY TYPE:	740
ADDRESS:	18800 FLORIDA ST		TELEPHONE:	(714) 848-8811
CITY:	HUNTING BEACH	STATE: CA	ZIP CODE:	92648
CAPACITY:	185	CENSUS: 170	DATE:	06/19/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Emily Turner		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Facility is failing to meet residents' needs
Insufficient staffing
Staff engaged in a verbal altercation in the presence of residents

INVESTIGATION FINDINGS:

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On 06/19/2026, Licensing Program Analyst (LPA) Pang Lee conducted a telephone meeting with Facility Designated Administrator (FDA) Emily Turner for the purpose of delivering the complaint findings regarding the allegation above. A brief interview was conducted with FDA Turner.

It was alleged that facility failed to meet resident's needs and insufficient staff. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two facility staff members, both of whom denied the allegations. Attempts to interview eight additional staff members were unsuccessful. LPA Lee interviewed four of four residents, all of whom denied the allegations and reported no concerns related to the reported allegations. Attempts to interview twenty-six additional residents were unsuccessful. Additionally, LPA Lee was unable to contact facility staff who may have worked during the time the alleged incident occurred.
CONTINUED LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20210913144414

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: HUNTINGTON TERRACE	FACILITY NUMBER: 306004796
	VISIT DATE: 06/19/2026

NARRATIVE

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LPA Lee also interviewed a resident’s responsible party, who denied the allegations and reported no concern regarding facility staff meeting their family member’s needs. The responsibility party stated that they had never observed their family members being left in soiled clothing, were satisfied with their family members’ placement at the facility and had not witnessed any of the alleged incidents. Based on the information obtained during the investigation, LPA Lee was unable to corroborate the allegations.

It was alleged that Staff engaged in a verbal altercation in the presence of residents. During the investigation, Licensing Program Analyst (LPA) Pang Lee reviewed facility records and conducted interviews with facility staff, residents, and a resident’s responsible party. LPA Lee interviewed two of two staff members, both of whom denied the allegation. Attempts to interview eight additional staff members were unsuccessful. LPA Lee also interviewed four of four residents, all of whom denied witnessing staff engage in verbal altercations in the presence of residents. Attempts to interview twenty-six additional residents were unsuccessful. Additionally, LPA Lee was unable to contact staff members who may have been working at the time of the alleged incident. A resident’s responsible party was also interviewed and reported having no knowledge of, or having witnessed, any incidents involving staff verbal altercations in the presence of residents. Furthermore, a review of facility records revealed no incident reports or documentation supporting the allegation that staff engaged in verbal altercations in the presence of residents. Based on the information obtained during the investigation, LPA Lee was unable to corroborate the allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did nor did not occur, therefore, the allegations are unsubstantiated. An Exit Interview was conducted with (FDA) Turner, and a copy of this report was provided to the facility via email. A certified copy will be sent to the facility mailing address.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

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