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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306004825
Report Date: 04/08/2024
Date Signed: 04/08/2024 10:38:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2024 and conducted by Evaluator Charmaine Linley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-CR-20240108143004
FACILITY NAME:ROP PARAGON HOUSEFACILITY NUMBER:
306004825
ADMINISTRATOR:SALAS REYNAFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:6CENSUS: 5DATE:
04/08/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Kayla DembekTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff speak inappropriately to minors in care
Staff yell at minors
INVESTIGATION FINDINGS:
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On April 8, 2024, at 10:20 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Kayla Dembek, Facility Administrator, to discuss the investigative finding for the allegations noted above. LPA conducted an inspection of the facility on January 18, 2024, at 9:45 am and no deficiencies were observed. LPA Linley interviewed three clients (C1, C2, C3), one client declined to interview (C4), five staff (S1-5), and was unable to interview one staff (S6), despite multiple attempts to contact them. LPA reviewed the following documents during the investigation: C1 Needs and Services Plan, Client Roster, Staff Schedule, Special Incident Reports, Police Department Incident Report.

On January 8, 2024, Community Care Licensing (CCL) received allegations that staff speak inappropriately to minors in care and staff yell at minors. It was reported that S1 yelled at C1, other staff yell at the clients, and S1 said they were going to choke C1. Confidential interviews revealed conflicting statements. Some

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ann Valenzuela
LICENSING EVALUATOR NAME: Charmaine Linley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-CR-20240108143004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ROP PARAGON HOUSE
FACILITY NUMBER: 306004825
VISIT DATE: 04/08/2024
NARRATIVE
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interviews indicated C1 refused to complete their chores and S1 yelled at them and called them “lazy.” Other interviews denied S1 yelled at C1 and denied S1 called C1 “lazy.” While other interviews, denied staff yelled at the clients. Confidential interviews indicated S1 was joking around with another staff and made a gesture to choke them. Some interviews denied S1 made any comments that they were going to choke C1. Other interviews indicated S1 and C1 were laughing and made a joke about being choked. Due to being unable to interview all individuals, confidential interviews did not corroborate the allegations with a preponderance of evidence.

Based on confidential interviews and records reviewed the allegations that staff speak inappropriately to minors in care and staff yell at minors, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time.

An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Kayla Dembek. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.
SUPERVISORS NAME: Ann Valenzuela
LICENSING EVALUATOR NAME: Charmaine Linley
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2