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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005159
Report Date: 06/11/2025
Date Signed: 06/11/2025 02:02:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Jessica Cho
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250609144923
FACILITY NAME:EMERYWOOD BOARD & CARE HOMEFACILITY NUMBER:
306005159
ADMINISTRATOR:HERNANDEZ, MARISA CFACILITY TYPE:
735
ADDRESS:8522 EMERYWOOD DRIVETELEPHONE:
(714) 290-3809
CITY:BUENA PARKSTATE: CAZIP CODE:
90621
CAPACITY:6CENSUS: 6DATE:
06/11/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Marisa Hernandez- AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Clients left unsupervised.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegation. LPA was greeted and granted entry by House Manager (HM) Christian Moore after explaining the purpose of the visit. Administrator (Admin) Marisa Hernandez was also advised of the visit by telephone approximately 8:30am.

During today's visit, LPA observed three clients and one staff present and successfully interviewed five out of six clients and two staff during the course of the investigation. LPA requested and obtained the following documentation via email: Client Roster, Personnel Report Summary (LIC500), Face Sheets, Physician's Reports, Annual Review Progress Reports, and Individual Program Plans (IPPs) for all six clients.

The investigation is as follows: Regarding the allegation, clients left unsupervised, it was reported that Client #1 (C1) and Client #2 (C2) were left unsupervised for approximately 25 minutes.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250609144923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: EMERYWOOD BOARD & CARE HOME
FACILITY NUMBER: 306005159
VISIT DATE: 06/11/2025
NARRATIVE
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It was also reported that on Thursday, June 5, 2025, Staff #1 (S1) arrived at the facility after 1pm after the clients were picked up by Access, a transportation service. Based on the review of the face sheets, C1 and C2 are able to leave the facility independently; and according to the IPPs, C1 and C2 travels independently to and from the facility. The IPP for C2 and the Facility Annual Review Progress Report for C1 documents that staff are on call when clients wish to return to the facility which was also corroborated by the clients' social worker and licensee.

Two out of the six clients interviewed and two out of the two staff corroborated staff was not present on June 5th. Based on the review of the LIC500, Staff #1 (S1) was not on shift at the time when C1 and C2 returned to the facility, and starts their shift at 2pm. C1 indicated notifying S1 in advance; however based on the review of the call log history provided as a screen shot by C1, C1 did not notify the staff in advance. There were no outgoing calls made however incoming calls from S1 were received on June 5th at 1:06pm and 2:49pm which was after S1 and S2 had already been picked up by the bus witnessed by the social worker.

The investigation revealed that although staff was not present upon the clients' arrival, clients are in understanding that they are to notify the staff when returning to the facility. S1 was off shift and returned to the facility before their start time at 2pm to accommodate the clients.

Therefore, based on the interviews which were conducted and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Clients left unsupervised is deemed UNSUBSTANTIATED.

An exit interview was conducted with Administrator Marisa Hernandez, and a copy of this report was provided at exit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2