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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 07/15/2024
Date Signed: 07/15/2024 04:03:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2024 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240708163527
FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:AGUIRRE, MONICAFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 90DATE:
07/15/2024
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Melanie WashintonTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff did not ensure that resident was provided a comfortable environment while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez made an unannounced visit to conduct the initial visit to begin the investigation into the allegations listed above. LPA met with Melanie Washinton, Executive Director and explained the nature of the visit.

Based on the information obtained during this investigation the department has concluded the investigation into the above mentioned allegation. Findings are based upon this investigation which included interviews conducted, tour of the physical plant of the facility and copies of pertinent documents obtained.
It is alleged facility staff did not ensure that resident was provided a comfortable environment while in care. Interviews with 6 of 6 residents indicated that they were always made aware of the remodel that the facility was doing. They indicated that there was a large notification in the lobby with illustrations of what

Continued on LIC9099
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Armando J LuceroTELEPHONE: (949) 430-1222
LICENSING EVALUATOR NAME: Ruth MartinezTELEPHONE: (657) 285-1397
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240708163527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNNYCREST SENIOR LIVING
FACILITY NUMBER: 306005223
VISIT DATE: 07/15/2024
NARRATIVE
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was being done. They indicated that there were various ways that the facility would notify the residents of the remodel whether it was by a paper notice, meeting, postings, and notices posted throughout the facility. They indicated that the remodel did not affect the comfort, care or supervision for them. Interview with staff (S1) indicated that when there is a possible move in, they notify them of the situation. S1 indicated that there was no construction being done but rather a refresh of painting the interior/exterior, flooring, and furnisher in common spaces. S1 indicated that the refresh did not create a disruption to the environment that would create an obstacle for the care and supervisor of the residents. S1 indicated that when they were made aware that there was to be painting by residents’ room, they asked the painters to stop work in that area until further notice. Interviews with residents verified the state from S1. Interview with witness (W1) revealed that they did not observe the room to have a tarp in the sliding door of the balcony and that on one occasion they observed painters getting ready to work however it stopped shortly after and workers moved to another area of the facility. Furthermore, they stated that the facility staff did a great job of providing the care needed for the resident in the sensitive time that they were presented with.Evidence presented to LPA did not present any observations of a tarp in the room or of construction being done. LPA toured the physical plan of the facility and toured the resident’s room in question. LPA did not observed any construction being done at the facility. LPA observed that there was a working AC unit giving out cool air in resident room in question. LPA took measurements of the temperature on multiple areas of the room including the areas where the sun was entering room directly and the measurements were between 78.2-79.9 Fahrenheit degrees. Per regulation section 87303(b)(2) Maintenance and Operation: A comfortable temperature for residents shall be maintained at all times. The facility shall cool rooms to a comfortable range, between 78 degrees F (26 degrees C) and 85 degrees F (30 degrees C), or in areas of extreme heat to 30 degrees F less than the outside temperature.

Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.
SUPERVISOR'S NAME: Armando J LuceroTELEPHONE: (949) 430-1222
LICENSING EVALUATOR NAME: Ruth MartinezTELEPHONE: (657) 285-1397
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2