306005223-1-13-2026-22-AS-SSAS-DQE3UE-20260116173326

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 01/13/2026
Date Signed: 01/13/2026 04:39:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20220607083355

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	SARAH CLEESEN		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 123	DATE:	01/13/2026
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Executive Director Melanie Washington		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not adhere to COVID-19 protocol
Staff did not observe resident for change in condition
Facility does not meet resident's dietary needs
Resident's bathroom faucet does not deliver hot water
Resident's personal alarm system is inoperable

INVESTIGATION FINDINGS:

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On January 13, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Melanie Washington was present and assisted on today's visit.

During the course of the investigation, the Department reviewed facility records, and conducted resident and staff interviews. Regaring the allegation that, staff do not adhere to COVID-19 protocol, the following has been concluded: The Department reviewed the facility COVID-19 Workplace Infection Plan and observed that staff were required to use Personal Protective Equipment (PPE) such as masks. Staff were also required to use gloves and gowns when necessary. The Department conducted six resident interviews. Five out of the six residents interviewed denied the allegation and stated that they observed staff wearing PPE while at the facility. However, one resident interviewed corroborated the allegation and stated that he observed times where staff would not wear their PPE as required. CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 22-AS-20220607083355

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 01/13/2026

NARRATIVE

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The Department conducted five staff interviews. Five out of the five staff interviewed denied the allegation and stated that staff followed the facility's COVID-19 protocols.

Regarding the allegation that, staff did not observe resident for change in condition, the following has been concluded: It was alleged that the facility did not observe a change of condition for Resident #1 (R1). The Department was unable to conduct an interview with R1 for this complaint due to R1 no longer residing at the facility. The Department conducted six resident interviews. Six out of the six residents interviewed denied the allegation and stated that staff provide them appropriate supervision. The Department conducted five staff interviews. Five out of the five staff interviewed denied the allegation and stated that residents are provided with adequate supervision to determine when they have a change of condition.

Regarding the allegation that, facility does not meet resident's dietary needs, the following has been concluded: It was alleged that R1's dietary needs were not met. The Department was unable to conduct an interview with R1 for this complaint due to R1 no longer residing at the facility. The Department conducted six resident interviews. Six out of the six residents interviewed denied the allegation and stated that their dietary needs are being met by the facility. The Department conducted five staff interviews. Five out of the five staff interviewed also denied the allegation.

Regarding the allegation that, resident's bathroom faucet does not deliver hot water, the following has been concluded: The Department conducted six resident interviews. Four out of the six residents interviewed denied the allegation and stated that they have not had any issues with the hot water in their bathrooms. However, two out of the six residents interviewed corroborated the allegation and stated that they have had previous issues with the hot water in their bathrooms. The Department conducted five staff interviews. Three out of the five staff interviewed denied the allegation. However, two out of the five staff interviewed corroborated the allegation and stated that there were previous issues with the hot water in certain resident bathrooms. The Department tested the hot water in each of the six resident's bathrooms. The hot water in each of the resident bathrooms measured within regulatory requirements.

Regarding the allegation that, resident's personal alarm system is inoperable, the following has been concluded: The Department conducted six resident interviews. Six out of the six residents interviewed denied the allegation and stated that they have not had any issues with their personal alarm system.
CONTINUED ON LIC9099-C

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 22-AS-20220607083355

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 01/13/2026

NARRATIVE

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The Department conducted five staff interviews. Five out of the five staff interviewed denied the allegation.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the five allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/07/2022 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20220607083355

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	SARAH CLEESEN		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 123	DATE:	01/13/2026
		UNANNOUNCED	TIME BEGAN:	02:15 PM
MET WITH:	Executive Director Melanie Washington		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not distribute resident's medications as prescribed

INVESTIGATION FINDINGS:

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On January 13, 2025, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Executive Director (ED) Melanie Washington was present and assisted on today's visit.

During the course of the investigation, the Department reviewed facility records, and conducted resident and staff interviews. Regarding the allegation that, staff did not distribute resident's medications as prescribed, the following has been concluded: It was alleged that Resident #1 (R1) medication were not distributed as presribed. The Department conducted an interview with the complainant who stated that this allegation was opened in error and that R1 was responsible for administering her own medication. Staff interviews conducted also confirmed that R1 was independent with her medication and was able to handle and adminster her own medication.
CONTINUED ON LIC9099-C

Unfounded

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 22-AS-20220607083355

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 01/13/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Based on the evidence gathered during this investigation, the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without reasonable basis. An exit interview was conducted with Executive Director Melanie Washington and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/13/2026

LIC9099 (FAS) - (06/04)

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