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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 09/26/2025
Date Signed: 09/26/2025 04:02:00 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Eboni Bentley
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250917152500
FACILITY NAME:SUNNYCREST SENIOR LIVINGFACILITY NUMBER:
306005223
ADMINISTRATOR:AGUIRRE, MONICAFACILITY TYPE:
740
ADDRESS:1925 SUNNY CREST DRIVETELEPHONE:
(714) 992-1999
CITY:FULLERTONSTATE: CAZIP CODE:
92835
CAPACITY:210CENSUS: 114DATE:
09/26/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Melanie Washington- Executive DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff do not ensure floors in residents rooms are kept clean.
INVESTIGATION FINDINGS:
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On this date, Licensing Program Analysts (LPAs) Eboni Bentley and Jessica Cho arrived unannounced to conduct the 10-day complaint investigation visit into the above allegation. LPAs announced self and stated the purpose of the visit to Executive Director (ED) Melanie Washington.

During today’s visit, LPAs conducted a tour of ten apartment units and obtained copies of pertinent facility records for review: resident/staff rosters, housekeeping schedules, and documents for ten residents which includes face sheets, physician’s reports, and admissions agreements.

The following was revealed during the course of the investigation: Regarding the allegation, staff do not ensure floors in residents’ rooms are kept clean, it is alleged that the staff do not clean the floors in any of the residents’ rooms.

CONTINUE TO LIC9099-C....
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20250917152500
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SUNNYCREST SENIOR LIVING
FACILITY NUMBER: 306005223
VISIT DATE: 09/26/2025
NARRATIVE
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Based on observation of ten apartment units, LPAs observed the floors were clean and sanitary. Therefore, this agency has investigated the complaint allegation and based observations made, the above allegation is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed this portion of the complaint.

An exit interview was conducted with Executive Director Melanie Washington, and a copy of this report was provided at the end of the visit.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:

DATE: 09/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3