306005223-5-15-2026-22-AS-KSGH-DU9LPZ-20260520085647

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 05/15/2026
Date Signed: 05/15/2026 02:13:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Eboni Bentley

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260112103415

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	AGUIRRE, MONICA		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 110	DATE:	05/15/2026
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Melanie Washington - Executive Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff pushed resident.
Staff does not ensure that resident receives meals.

INVESTIGATION FINDINGS:

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On May 15, 2026, Licensing Program Analyst (LPA) Eboni Bentley made an unannounced visit for the purpose of conducting a subsequent complaint investigation and delivering findings for the above allegations. LPA met with Executive Director Melanie Washington and explained the reason for the visit.

During the course of the investigation, LPA interviewed ten residents, six staff, and obtained the following documentation: Resident/Staff Roster, Staff Contacts, Caregiver, Med Tech, and Dining Staff Schedules, Meal Roll Call Forms, Menus, Resident Identification and Emergency Information, Physician’s Report, Residence & Care Agreement, Service Plan, and Personal Rights.

CONTINUE TO LIC-9099-C........

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260112103415

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 05/15/2026

NARRATIVE

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The investigation revealed the following:

Regarding the allegation, Staff pushed resident, it is alleged that staff told a resident to “shut up” and pushed the resident while walking past them in a common area hallway. Interviews were conducted with residents and staff. Nine out of ten residents denied the allegation, stating Staff #1 (S1) is always nice, courteous, and professional. A resident who has lived at the facility for almost two years and stated, S1 “would never do anything like that. He’s too much of a gentleman.” Six out of six staff interviewed denied the allegation, stating they have never witnessed S1 yelling, pushing, or being inappropriate with residents in any way. There were no witnesses present during the alleged incident.

Regarding the allegation, Staff does not ensure that resident receives meals, it is alleged that staff do not bring meals to a resident when they are unable to walk to the dining room/hall and the resident cannot access food. Based on the interviews conducted, nine out of ten residents and six out of six staff denied the allegation, stating that residents are served meals three times a day, staff checks on residents when they are not present in the dining room, and meals are delivered upon request or automatically when residents are sick. One resident stated that meal trays are always delivered to them when they are not present in the dining room and staff never forget to give them food. Six out of six staff stated Meal Roll Call forms are completed by staff during each meal, to record which residents are present and absent from the dining room, there is a fee of $10 charged to residents’ room for each meal tray delivered and that charge is applied to their monthly billing statement, however residents who are sick are not charged for meal tray service. A review of the Residence & Care Agreement dated December 31, 2020 indicates there is a charge of $5 per meal for Meal Tray Delivery Services.

Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the following allegations: Staff pushed resident and Staff does not ensure that resident receives meals, are deemed UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Melanie Washington, and a copy of this report was provided at exit.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Eboni Bentley
LICENSING EVALUATOR SIGNATURE:	DATE: 05/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2026

LIC9099 (FAS) - (06/04)

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