306005223-7-22-2026-22-AS-PMAA-DWFLKG-20260729084931

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 06/23/2026
Date Signed: 07/22/2026 10:26:21 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2026 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20260615093533

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	AGUIRRE, MONICA		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 106	DATE:	06/23/2026
		UNANNOUNCED	TIME BEGAN:	03:31 PM
MET WITH:	Monica Aguirre, Assistant Executive Director		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff do not ensure that resident is accorded dignity in their relationship with staff or other persons

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to investigate a complaint received in the Regional Office. LPA was greeted and granted entry by the Receptionist. LPA met with Assistant Executive Director Monica Aguirre and explained the purpose of the visit.

LPA obtained the current resident and staff rosters and the following documents for Resident #1 (R1): Medical Assessment dated 12/01/2025, Physician Communications dated 6/1/2026, 01/03/2026, 12/14/2025 and 11/1/2025, Medication Administration Records from January - June 2026 and an After Visit Summary from 4/21/2026.

LPA interviewed seven of seven residents. One resident could not confirm, nor deny the allegation and one resident confirmed the allegation. Five of seven residents denied witnessing or hearing staff violating resident's rights or hearing of any incident that involved R1's rights being violated.
(Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260615093533

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 06/23/2026

NARRATIVE

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(Continued from LIC 9099)

LPA interviewed seven of seven staff members. One staff member could not confirm, nor deny the allegation. Six of seven staff members denied the allegation; stating they have not observed that Resident #1 (R1) is not accorded dignity in their relationship with staff or other persons. R1 communicates with staff regarding any issues, and staff will investigate the matter and respond to R1 in a timely manner. Staff stated they are not able to confirm the issues. LPA reviewed staff training records and staff have received personal rights training. Staff continue to receive ongoing training regarding personal rights and treating residents with dignity and respect.

LPA interviewed one of one witness who confirmed the allegation. The witness addressed one observed incident with management and the issue was resolved. Witness has not observed any additional incidents where staff do not ensure that resident is accorded dignity in their relationship with staff or other persons. Local law enforcement has been called to the community multiple times by R1 but police are not able to confirm the allegations.

Based on LPA's record review, interviews and observations, the allegation that Staff do not ensure that resident is accorded dignity in their relationship with staff or other persons is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Assistant Executive Director, Monica Aguirre and a copy of this report was provided to the facility.

***This is an amended report.***

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

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