306005223-7-22-2026-22-AS-AORZ-DWFUPV-20260729154610

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 07/22/2026
Date Signed: 07/22/2026 01:26:29 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20260617082820

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	AGUIRRE, MONICA		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 104	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Monica Aguirre, Assistant Executive Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff hits residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to deliver findings for a complaint received in the Regional Office. LPA was greeted and granted entry by the receptionist. LPA met with Monica Aguirre, Assistant Executive Director, and explained the purpose of the visit.

LPA reviewed three of three staff files and reviewed Personnel Records, signed paperwork regarding Residents' Rights, mandated reporting, annual performance reviews and staff training documentation. LPA also reviewed resident files related to the complaint, which include: the Medical Assessments to obtain medical history for the residents.

LPA interviewed seven of seven staff members, seven of nine residents and one witness. The witness could not confirm, nor deny the allegations.

(Continued on LIC 9099-C)

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260617082820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 07/22/2026

NARRATIVE

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(Continued from LIC 9099)

It was alleged that staff hit residents. Seven of seven staff interviewed denied the allegation and have not witnessed other staff members hitting residents. Seven of nine residents interviewed also denied this allegation and have not experienced this behavior from the staff. Two of nine residents were not able to confirm, nor deny the allegation.

LPA observed staff files had signed documentation for Personal Rights and Mandated Reporting. Staff have ongoing training regarding Resident Rights. Annual Performance reviews on file did not report staff hitting residents and there were no Corrective Action paperwork observed.

Based on LPA's observations, interviews and file review the allegation that Staff hits residents is Unfounded. That allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted with Assistant Executive Director, Monica Aguirre, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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