306005223-7-22-2026-22-AS-AORZ-DWFUPW-20260729154611

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005223
Report Date: 07/22/2026
Date Signed: 07/22/2026 01:22:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20260617082820

FACILITY NAME:	SUNNYCREST SENIOR LIVING		FACILITY NUMBER:	306005223
ADMINISTRATOR:	AGUIRRE, MONICA		FACILITY TYPE:	740
ADDRESS:	1925 SUNNY CREST DRIVE		TELEPHONE:	(714) 992-1999
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92835
CAPACITY:	210	CENSUS: 104	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Monica Aguirre, Assistant Executive Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff do not ensure that residents' incontinence needs are met
Staff inappropriately speaks to residents
Staff do not safeguard resident's personal belongings
Staff do not answer residents' call buttons in a timely manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rose Ruppert made an unannounced visit to deliver findings for a complaint received in the Regional Office. LPA was greeted and granted entry by receptionist and met with Monica Aguirre, Assistant Executive Director, and explained the purpose of the visit.

LPA reviewed three of three staff files and reviewed Personnel Records, signed paperwork regarding Residents' Rights, mandated reporting, annual performance reviews and staff training documentation. LPA obtained the pendant call log, resident and staff roster during the initial visit on June 23, 2026. LPA also reviewed two of two resident files related to the complaint,which include the Medical Assessments to obtain medical history for the residents.

LPA interviewed seven of seven staff members, seven of nine residents and one witness. The witness could not confirm, nor deny the allegations. The investigation revealed the following.
(Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260617082820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 07/22/2026

NARRATIVE

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(Continued from LIC 9099)

LPA investigated the allegation that Staff do not ensure that residents' incontinence needs are met. LPA reviewed two of two resident files and both residents were non-ambulatory. Resident #5 (R5) receives hospice services and the Preplacement Appraisal states the resident needs full assistance with bathroom functions. The Medical Assessment dated April 13, 2026 report resident has bowel and bladder impairment, requires continuous bed care and is unable to care for own toileting needs. LPA attempted to interview R5 but was unable to interview.

LPA interviewed seven of nine residents. One resident confirmed the allegation that incontinence needs are not being met. Five residents interviewed denied the allegation and had not heard or witnessed residents sitting in soiled diapers. One resident could not confirm nor deny the allegation. LPA interviewed seven of seven staff members who denied the allegation.

It was alleged that Staff inappropriately speaks to residents. One of nine residents confirmed this allegation regarding an incident that occurred in the middle of the night. Six of nine residents denied having this experience with staff. Two of nine residents could not confirm, nor deny the allegations.

LPA reviewed three of three staff records who work at night and there were no documents regarding corrective action. Three of three staff members had signed personal rights and mandated reporter documents. LPA observed staff training regarding Resident Rights and are provided ongoing training. LPA interviewed seven of seven staff members. Three of the seven staff members interviewed work at night and stated there have been no complaints or issues from residents regarding their work or behavior and that they were unaware of the incident reported in the complaint. Seven of seven staff members denied the allegation.

The Department investigated the allegation that: Staff do not safeguard resident's personal belongings. Two of nine residents reported they have had issues with missing personal belongings. One of the residents stated they report missing items to staff but staff are unable to locate the items. The second resident stated they were missing an item in their apartment but that the staff was able to assist the resident in finding it.
(Continued on LIC 9099-C1)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260617082820

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SUNNYCREST SENIOR LIVING	FACILITY NUMBER: 306005223
	VISIT DATE: 07/22/2026

NARRATIVE

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(Continued from LIC 9099-C)

Five of nine residents interviewed reported they have not had any items missing and denied the allegation that staff do not safeguard resident's personal belongings. Two of the nine residents interviewed could not confirm, nor deny the allegation.

LPA interviewed seven of seven staff members. Seven of seven staff members stated they have not observed staff members taking residents' personal belongings. Two of the seven staff interviewed stated that a resident regularly reports staff take personal belongings but when staff follow-up with the complaint, the missing items were thrown out by the resident or misplaced. Law enforcement has been called to the community on multiple occasions and they are also unable to confirm allegations made by the resident.

LPA also investigated the allegation that Staff do not answer residents' call buttons in a timely manner. One of nine residents confirmed this allegation. Five of the nine residents interviewed denied this allegation; stating that call lights are answered timely and that staff are responsive. Three of three residents could not confirm, nor deny the allegation.

Five of seven staff members interviewed stated call lights are answered timely. Two of the staff interviewed do not answer pendant calls and could not confirm, nor deny if the call lights were timely and have not heard any complaints from the residents. LPA reviewed the pendant call log from June 23, 2026 and observed fifty one of fifty four calls were answered under fifteen minutes. Two of the fifty four calls were answered under thirty minutes as staff had to locate the residents.

Based on LPA's interviews, document review and observations, the allegations that: Staff do not ensure that residents' incontinence needs are met, Staff inappropriately speaks to residents, Staff do not safeguard resident's personal belongings and Staff do not answer residents' call buttons in a timely manner are Unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove the alleged violations occurred.

An exit interview was conducted with Assistant Executive Director, Monica Aguirre and a copy of this report and LIC 811 was provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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