306005285-4-23-2025-22-AS-AJLO-DG7NNH-20250429103643

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005285
Report Date: 02/20/2025
Date Signed: 04/23/2025 10:22:23 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Claudia Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250129084421

FACILITY NAME:	ALTERNATIVE RESOURCE DAY PROGRAM		FACILITY NUMBER:	306005285
ADMINISTRATOR:	FESTIN, CRIS R		FACILITY TYPE:	775
ADDRESS:	7165 KATELLA AVE		TELEPHONE:	(714) 488-2493
CITY:	STANTON	STATE: CA	ZIP CODE:	90680
CAPACITY:	76	CENSUS: 28	DATE:	02/20/2025
		UNANNOUNCED	TIME BEGAN:	08:20 AM
MET WITH:	Cris Festin		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

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Staff hit client while in care.

INVESTIGATION FINDINGS:

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An unannounced Complaint Investigation was conducted on this day by Licensing Program Analyst (LPA) Claudia Gutierrez regarding the allegation mentioned above. LPA met with Administrator (AD) Cris Festin and explained the purpose of the inspection.

It is alleged Staff 1 (S1) hit Client 1 (C1). Interviews were conducted with four facility staff and five clients. Three of five clients interviewed were unable to confirm or deny allegation due to being non-verbal. One of five clients denied being personally hit by any facility staff and denied witnessing any client be hit by staff. During their interview, S1 denied hitting C1 and stated that on January 24, 2025, the facility clients were going to be eating at Wendy’s and C1 was looking forward to their meal and constantly asking when they would be going. Per S1, they attempted to redirect C1 to the morning activities, however C1 began displaying physical aggression towards them, grabbing S1 by the shirt on more than one occasion. (Cont. LIC9099-C)

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250129084421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ALTERNATIVE RESOURCE DAY PROGRAM	FACILITY NUMBER: 306005285
	VISIT DATE: 02/20/2025

NARRATIVE

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S1 stated that during one of these instances their open hand made contact with the back of C1’s neck as they attempted to divert C1’s hands away. Per S1, this was unintentional and was not a slap nor was it forceful and was only intended to redirect C1’s hands away from their person and not to cause injury to C1 in any way. During their interview, C1 denied being familiar with S1 and stated they had been tapped on the elbow but was unable to identify the individual or indicate the time or place where the tap on their elbow occurred.

During their interview, S2 stated that on January 24, 2025, they observed C1 displaying physical aggression by grabbing their peers by their shirts. Per S2, S1 was leading the morning exercise and C1 continued attempting to grab S1 by the shirt. Per S2, S1 went to the other side of the room and out of their line of vision so that C1 could look at the Wendy’s menu, in an attempt to reduce C1’s physical aggression. S2 denied witnessing S1 hit C1 or any other client. S2 denied personally hitting or witnessing any other staff hitting a client. During their interview, S3 stated they were present at the time of the incident but stated they were preoccupied with other clients at the time and denied witnessing S1 hit C1. Per S3, they conducted a body check for C1 following the incident and did not observe any redness, discoloration, or any other type of injury. During their interview, S4 stated they were not physically present at the facility at the time of the incident but had been contacted by phone by the AD informing them of the incident. Per S4, they immediately came to the facility and along with S3 conducted a body check for C1 and stated no redness, discoloration or any other type of injury had been observed. S4 denied witnessing or having any knowledge of S1 hitting C1 or any other facility client.

Due to conflicting information received during interviews conducted, LPA is unable to determine if staff hit a client. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

An exit interview was conducted and copy of this report was provided at the end of the inspection.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Claudia Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2025

LIC9099 (FAS) - (06/04)

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