306005301-7-22-2026-22-AS-SSAS-DWAQ28-20260724114643

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005301
Report Date: 07/22/2026
Date Signed: 07/22/2026 11:52:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260716153856

FACILITY NAME:	AMHS TELECARE TREEHOUSE CRISIS RESIDENTIAL-SOUTH		FACILITY NUMBER:	306005301
ADMINISTRATOR:	ANTONIO RESENDIZ		FACILITY TYPE:	772
ADDRESS:	25402 PACIFICA AVENUE		TELEPHONE:	(949) 238-2400
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	6	CENSUS: 5	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Antonio Resendiz-Clinical Director		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff would not allow a resident to have a visitor

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Clinical Director Antonio Resendiz. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that staff would not allow a resident to have a visitor. Regarding the allegation, the following was revealed: During the investigation LPA reviewed the AMHS Telecare Treehouse Crisis Admission Agreement dated July 10, 2026, for Client 1 (C1). Per Admission Agreement, under Facility Visiting Policy it states the visiting policy for this facility is as posted and arrangements may be made for special needs/considerations. During the initial visit LPA tour the facility and observed the visiting hours posted by the entryway. Per visiting hours, it states Monday through Friday from 4:00 p.m. to 7:00 p.m. and Saturday through Sunday 11:00 a.m. through 7:00 p.m. Per visiting hours, it states all packages brought into the facility will be inspected.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260716153856

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: AMHS TELECARE TREEHOUSE CRISIS RESIDENTIAL-SOUTH	FACILITY NUMBER: 306005301
	VISIT DATE: 07/22/2026

NARRATIVE

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During the interviews with clients, C2 and C3 reported that staff allow the clients to have visitors. During the interviews with staff, Staff 1 (S1) reported that staff always allow the clients to have visitors during visiting hours. S2 stated that the clients are allowed to have visitors during the visiting hours and reported that staff have to follow the visiting hours protocol. Per S2, in the past staff have allowed C1's friend to visit after visiting hours.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Clinical Director Resendiz, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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