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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005316
Report Date: 06/30/2026
Date Signed: 06/30/2026 04:28:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Hanna Gough
COMPLAINT CONTROL NUMBER: 22-AS-20251201144600
FACILITY NAME:ANAHEIM CROWN PLAZAFACILITY NUMBER:
306005316
ADMINISTRATOR:GERARDO RODRIGUEZFACILITY TYPE:
740
ADDRESS:641 SOUTH BEACH BLVDTELEPHONE:
(714) 827-7007
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:200CENSUS: 152DATE:
06/30/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Jerry RodriguezTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Lack of supervision and neglect resulted in resident being left on the floor for an extended period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hanna Gough made an unannounced visit to the facility to conduct an investigation into the above mentioned complaint allegation. LPA was greeted and granted entry by staff. LPA met with Administrator (AD) Jerry Rodriguez and discussed the purpose of the visit.

The investigation into the facility allegation of Lack of supervision and neglect resulted in resident being left on the floor for an extended period of time revealed the following: It was alleged that Resident #1 (R1) sustained a fall and was left on the floor for 12 hours. LPA reviewed an Admission Agreement for R1 stating that they were admitted to the facility on June 9, 2021. LPA reviewed a medical assessment dated August 12, 2025, stating that R1 does not have any cognitive conditions, does not have motor impairment and is marked as ambulatory. This assessment was signed by a medical professional. LPA reviewed a needs and services plan for R1 dated July 9, 2025, stating that R1 is ambulatory with a walker for balance and safety.

Continue on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20251201144600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ANAHEIM CROWN PLAZA
FACILITY NUMBER: 306005316
VISIT DATE: 06/30/2026
NARRATIVE
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The needs and services plan also states that R1 functions independently with all activities of daily living. This plan was signed by facility staff and R1. LPA reviewed an incident report dated December 1, 2025, stating that on November 27, 2025, R1 had an unwitnessed fall and was found by staff on the floor. Staff called 911 and R1 was taken to the hospital. LPA reviewed daily assignment lists for staff to assist with residents activities of daily living with high fall risk indications. R1 was not observed on the lists dated November 23, 2025, through November 27, 2025, as a resident needing assistance or a fall risk. LPA reviewed discharge documentation for R1 dated January 23, 2026, stating that R1 has a history of a fall and was stable and ready to discharge back to the facility. The documentation did not indicate how long R1 was left on the floor.

LPA interviewed eleven residents including R1. Eight of eleven residents informed LPA that they have no problem with the staff assisting them. Eight of eleven residents informed LPA that the staff will come when they need assistance in a timely manner, including R1. Three of eleven residents did not confirm or deny the allegation. Two of eleven residents informed LPA that staff will come around and check on residents throughout the day and night even when they have not called for assistance.

R1 denied the allegation and stated that they did not think to call for assistance but is confident that if they did, staff would have come.

LPA interviewed six staff. One of six staff informed LPA they found R1 on the floor and called for assistance immediately. Six of six staff did not know how long R1 had been on the floor. Two of six staff informed LPA that R1 is independent and able to ambulate on their own.

LPA reviewed an in service staff training that was conducted on April 22, 2026, for four of six staff on the topic of fall precautions. One of six staff does not provide care and one of six staff conducted the in service training.

Based on information gathered and interviews conducted, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was left at the facility.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Hanna Gough
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC9099 (FAS) - (06/04)
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