<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005337
Report Date: 05/23/2025
Date Signed: 05/23/2025 11:37:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2024 and conducted by Evaluator Cassandra Mikkelson
COMPLAINT CONTROL NUMBER: 22-AS-20240703095821
FACILITY NAME:AUTUMN HOUSEFACILITY NUMBER:
306005337
ADMINISTRATOR:BARRIOS, PEDROFACILITY TYPE:
740
ADDRESS:5729 E SAN JUAN DRIVETELEPHONE:
(714) 321-7883
CITY:ORANGESTATE: CAZIP CODE:
92869
CAPACITY:6CENSUS: DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Pedro BarriosTIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Resident developed stage 4 pressure injuries while in care
Staff did not ensure resident received adequate care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/23/2025, Licensing Program Analyst (LPA) Cassandra Mikkelson contacted the licensee via phone and email to deliver final findings regarding a complaint that was received on 07/03/2024.


During the investigation, the Department the allegation listed about. The Department toured the facility, conducted interviews with staff and clients and obtained documentation pertinent to the investigation.


**Report continued on 9099-C page**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20240703095821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: AUTUMN HOUSE
FACILITY NUMBER: 306005337
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation: Resident developed stage 4 pressure injuries while in care

On 06/03/2024, Resident #1 (R1) moved into the facility. Prior to moving into the facility, R1 was in the hospital due to a fall that occurred at their private residence where they were found after four days. R1 was on the floor for so long, they put pressure on only one side of their body which caused all the muscles and tissues to die on that side of their body and was septic and required hospitalization.

After being discharged from the hospital, the Administrator advised R1’s Responsible Party (RP) in order for R1 to be accepted into the facility, they must be placed on hospice care and have wound specialist came to treat wounds regularly, which the RP agreed to. Administrator stated existing wounds present during admission were a wound to R1’s left iliac crest, sacrum, lower thoracic spine, left elbow as well as having multiple skin tears.

Administrator stated R1 was at the facility for less than a month and during their time there, they were seen regularly by hospice, wound care nurse and facility staff. Staff #1 (S1) and Staff #2 (S2) both stated R1 was a very aggressive resident, and they didn’t like to be touched or moved because their body was full of pain. S1 said when hospice nurses would come to bathe R1 would become combative. S2 stated facility staff rotated R1 at least every two hours and every time they would attempt to keep R1 off their wounds, R1 would roll right back onto them.

Administrator stated although wound specialist had to care for R1 wounds, facility staff had to constantly be changing R1’s bandages because they would take them off because they said they were itchy, or their bandages would get very soiled, and they had to apply fresh bandages.

On 07/01/2024, a care meeting was held regarding the status of R1s wounds, and it was agreed that R1 needs further help from medical professionals to treat R1s wounds as they were not healing. Administrator stated they notified R1s RP and concluded R1 would be sent to the hospital.

R1 was discharged less than 24 hours later from the hospital. RP took R1 back home where R1 would be cared for by family.

**Report continued on 9099- C2 page**

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20240703095821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: AUTUMN HOUSE
FACILITY NUMBER: 306005337
VISIT DATE: 05/23/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
R1 had arrived at the facility, Autumn House, already with severe wounds. Hospice doctor stated R1 was at the facility for less than a month, but during that time there, R1 did receive the best possible care they could have based on the state of their health.

Based on this interviews and records reviews, this allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated

Allegation: Staff did not ensure resident received adequate care

During the course of the investigation the department conducted interviews and record reviews. Interviews with Staff #1 (S1) and Staff #2 (S2) revealed R1 was an aggressive resident, and they didn’t like to be touched or moved because they were in pain. S1 said when hospice nurses would come to bathe R1 would become combative. S2 stated facility staff rotated R1 at least every two hours and every time they would attempt to keep R1 off their wounds, R1 would roll right back onto them.

Additionally, in an interview with the Hospice Doctor they had stated that R1 did R1 did receive the best possible care they could have based on the state of their health

Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. The Licensee is to sign and return a copy to the Orange County Regional Office.

SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Cassandra Mikkelson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3