306005350-7-7-2022-22-AS-MVAO-CHUSSN-20220901140813

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005350
Report Date: 07/07/2022
Date Signed: 07/07/2022 09:58:11 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2022 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20220426170154

FACILITY NAME:	REGENCY, THE		FACILITY NUMBER:	306005350
ADMINISTRATOR:	JENNIFER TURGEON		FACILITY TYPE:	740
ADDRESS:	24441 CALLE SONORA		TELEPHONE:	(949) 830-8057
CITY:	LAGUNA WOODS	STATE: CA	ZIP CODE:	92637
CAPACITY:	220	CENSUS:	DATE:	07/07/2022
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Danielle Hauseman, Business Manager		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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-Facility is in disrepair.

-Facility did not ensure air conditioning pipes were being cleaned.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez visited the facility to deliver findings for the investigation into the above identified complaint allegations. LPA arrive at facility was greeted by receptionist and granted entry. LPA spoke with Danielle Hauseman, Business Manager and explained the purpose of the visit.

Findings are based upon this investigation which included interviews conducted, tour of physical plant of facility and review of records.

It is alleged that facility is in disrepair. Records review revealed that facility Administrator Jennifer Turgeon notified CCLD that the cooling system was down on April 25, 2022. Notification indicated that facility residents had been notified of the cooling system being down. Notice also indicated the facility was proactive on assisting

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (714) 334-2062
LICENSING EVALUATOR NAME: Ruth Martinez	TELEPHONE: (657) 285-1397
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20220426170154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: REGENCY, THE	FACILITY NUMBER: 306005350
	VISIT DATE: 07/07/2022

NARRATIVE

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resident during that time in ways to keep cool as needed. On town hall meeting held at the facility reflects that residents were notified and kept up to date on the status of the repairs. Service report from Ontario Refrigeration reflects maintenance had been started to correct the issue and reflect that parts had been ordered for replacement. Records review also reflect that facility Maintenance Director was kept in active on the status of the repairs with constant communication between facility and service repair company. Interviews conducted with facility residents revealed that they didn’t have any complaints as to the temperature. Residents stated, “the temperature outside wasn’t too hot that affected the temperature in the building.” LPA Martinez at the time of visit on 05/03/2022 measured temperature through out the building and it measured at 78.2 Fahrenheit Degrees, which is within Tittle 22 regulations. LPA did notice that air was flowing through the vents in the hallways and throughout the facility. Staff (S2) indicated that the facility cooling system is run by circuits 1 and 2. The cooling system is run on circuit 1 and circuit 2 is used as backup. It is alleged that facility did not ensure air conditioning pipes were being cleaned. Per interview with S2 revealed that air conditioning does not have pipes to be cleaned. S2 indicated that there is no such thing as a pipe associated with the air conditioning system. S2 indicated regular maintenance is done on the air conditioning system and unsure what is indicated as air conditioning pipes. The air conditioner is run by a chiller and a compressor. Base on the information received from interviews, and the lack of corroborating witnesses to the incidents, LPA is unable to determine if the alleged violations occurred as reported.

Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated.

An exit interview was conducted with facility representative and a copy of this LIC9099 report was left at facility.

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (714) 334-2062
LICENSING EVALUATOR NAME: Ruth Martinez	TELEPHONE: (657) 285-1397
LICENSING EVALUATOR SIGNATURE:	DATE: 07/07/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022

LIC9099 (FAS) - (06/04)

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