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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005362
Report Date: 08/29/2025
Date Signed: 08/29/2025 05:46:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2024 and conducted by Evaluator Michael Tea
COMPLAINT CONTROL NUMBER: 22-AS-20241216144627
FACILITY NAME:LP CARE HOMEFACILITY NUMBER:
306005362
ADMINISTRATOR:TRAN, LINDAFACILITY TYPE:
735
ADDRESS:8791 MONTEREY CIRCLETELEPHONE:
(714) 622-5764
CITY:WESTMINSTERSTATE: CAZIP CODE:
92683
CAPACITY:6CENSUS: 5DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Marie VoelkerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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- Facility did not ensure that client was free from punishment
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conclude and deliver findings for a complaint investigation. LPA Tea was greeted and granted entry into the facility by DSP Staff Marie Voelker and explained the reason for the visit. Administrator (AD) Phil Tran arrived later to assist with the visit.

The department received a complaint on December 16, 2024 and LPA Tea conducted the initial 10-day visit a week later on December 24, 2024. It was alleged that the facility did not ensure that the client was free from punishment. LPA Tea interviewed facility staff and residents and collected pertinent documents such as staff and resident rosters, and copies of resident files. The investigation determined the following:

LPA interviewed four current clients who reside at the facility regarding punishment. LPA also spoke to Client 1 (C1), a former client, regarding punishment at the facility. Most of the clients have lived at the facility for many years. When LPA interviewed C1 regarding their time at the facility, C1 felt they were
(Report continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20241216144627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LP CARE HOME
FACILITY NUMBER: 306005362
VISIT DATE: 08/29/2025
NARRATIVE
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treated like kids. C1 felt they were mainly punished for trying to speak out for their rights. C1 said the staff would take away their music and phone. They stated they would be told to stay and eat in their rooms for a couple days. When punished C1 stated they would only come out of the room to use the bathroom or leave for work. LPA asked C1 if the facility staff said that they were punished, C1 said they did not say that but to them they felt they were punished. LPA interviewed a witness who knows the former client, C1 told them that a particular staff controls the clients and would threaten them and have the clients stay in their rooms for four days. The clients were not allowed to speak to anyone and could not go anywhere but to work or their day program. The witness said that they could not watch television or listen to music.

LPA interviewed four out of five clients currently at the facility. The clients have mostly lived at the facility for a number of years. Per interviews four out of four current clients without hesitation have all similarly stated that they have never been punished by any of the staff at the facility, nor have they ever witnessed anyone or C1 being punished by the staff. One client stated they go to their room by choice to cool down and to avoid drama and gossip amongst their housemates. The clients feel comfortable at the facility and never felt unhappy being here.

LPA interviewed the DSP staff, Staff 1 (S1) and Administrator (AD) Phil Tran regarding punishment at the facility. Both S1 and AD Tran have stated there is no punishment. Like C1 would argue with another client at the facility, we advise them to walk away and go somewhere private, like a private space to calm down. The clients would get physical, AD Tran felt that it was misconstrued and maybe taken as a punishment to go to your room. S1 said if the clients felt they encountered some sort of punishment they would tell them. No one was ever isolated in their room. S1 stated that C1 would speak up about it if they felt they were punished. S1 said that sometimes C1 would be on the phone with their family and wanting C1 to have more privacy, S1 would redirect them to talk privately in their room. When the clients had problems with each other or argue with C1, S1 mentioned to them that they do not have to be around the person. S1 would tell them to go watch TV or do something else of their choice.

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegation that facility did not ensure client was free from punishment has been determined to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
(Report continued on LIC9099-C)
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20241216144627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: LP CARE HOME
FACILITY NUMBER: 306005362
VISIT DATE: 08/29/2025
NARRATIVE
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No deficiencies cited at this time and an exit interview was conducted with Administrator Phil Tran. A copy of the report and confidential names list were provided to the facility.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3