306005382-4-14-2026-22-AS-SSAS-DWAQ34-20260724114806

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005382
Report Date: 04/14/2026
Date Signed: 04/14/2026 03:47:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260409144546

FACILITY NAME:	ORANGE HILLS CARE HOME		FACILITY NUMBER:	306005382
ADMINISTRATOR:	MAY WALLACE		FACILITY TYPE:	740
ADDRESS:	130 NORTH ROTH LANE		TELEPHONE:	(714) 771-7753
CITY:	ORANGE	STATE: CA	ZIP CODE:	92869
CAPACITY:	6	CENSUS: 4	DATE:	04/14/2026
		UNANNOUNCED	TIME BEGAN:	01:06 PM
MET WITH:	Lani Salonga-Caregiver, May Wallace-Administrator		TIME COMPLETED:	04:01 PM

ALLEGATION(S):

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Staff verbally abusing clients in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Administrator (AD) May Wallace. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that staff are verbally abusing clients in care. Regarding the allegation, the following was revealed: During the interviews with individuals six of seven individuals interviewed denied the allegation. During the interviews with residents, Resident 1 (R1) reported that staff have never verbally abuse her while in care. Per R2, Staff 1 (S1) is very professional. R2 stated that S1 has never verbally abuse her. Per R3, S1 has never disrespect her and stated that this is a friendly environment. During the interviews with staff, S1 reported that she has never verbally abuse residents in care. Per S1, she treats the residents with respect.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260409144546

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ORANGE HILLS CARE HOME	FACILITY NUMBER: 306005382
	VISIT DATE: 04/14/2026

NARRATIVE

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During the interviews with witnesses, Witness 1 (W1) reported that she has never witness staff verbally abusing the residents. W1 stated that her mother is safe here. During the interviews the AD reported that staff have never verbally abuse the residents in care.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Wallace, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

LIC9099 (FAS) - (06/04)

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