306005449-9-18-2026-22-AS-SSAS-DY9VCZ-20260925161958

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005449
Report Date: 09/18/2026
Date Signed: 09/18/2026 03:44:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2026 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260909100332

FACILITY NAME:	ATRIA NEWPORT PLAZA		FACILITY NUMBER:	306005449
ADMINISTRATOR:	GONZALEZ, JOHANNA		FACILITY TYPE:	740
ADDRESS:	1455 SUPERIOR AVE		TELEPHONE:	(949) 645-6833
CITY:	NEWPORT BEACH	STATE: CA	ZIP CODE:	92663
CAPACITY:	160	CENSUS: 106	DATE:	09/18/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Terri Harmon		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff do not ensure that beverages are protected from contamination
Staff do not follow food service sanitation practices

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to conduct the required 10-day visit to begin the investigaiton into the allegations listed above. LPA met with Regional Vice President (RVP) Terri Harmon and explained the reason for the visit. LPA and the RVP toured the facility including the kitchen. The investigaiton into the allegation, staff do not follow food service sanitation practices revealed the following. It was reported that, proper kitchen sanitation protocols did not appear to be consistently followed. No specific details were provided. No names of staff members or specific incidents or items were reported. LPA observed the kitchen and dining areas are clean and organized. LPA observed a two day perisahble and a seven day non-perishable food supply on hand in the kitchen. LPA observed a dishwashing station with an automatic commercial grade dishwasher. LPA observed dishes being washed during the visit. Four out of four kitchen staff reported that the kitchen is cleaned throughout the day and daily after dinner service. Six out of six residents reported that they thought the dining area and facility are clean. LPA did not observe any evidence to support the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260909100332

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ATRIA NEWPORT PLAZA	FACILITY NUMBER: 306005449
	VISIT DATE: 09/18/2026

NARRATIVE

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Six out of six residents reported they have no issues with the food service. Four out of four kitchen staff reported they have not received any complaints about the kitchen. LPA did not observe any deficiencies or areas of concern anywhere in the facility including the kitchen and dining areas. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, staff do not ensure that beverages are protected from contamination, revealed the following. It was reported that, fruit infused and other beverages would sometimes remain out for days while residents continued drinking them. LPA observed that on the first floor of the facility there is an area with seating that is called the Bistro. The Bistro has a small area with a counter that has self service coffee and iced water with fruit in it for residents and visitors. Clean glasses and coffee cups are next to the beverage station. LPA observed the area was clean and organized. Four out of four kitchen staff reported that the water and coffee are put out between 7:00 and 8:00am and checked throughout the day to make sure they aren't empty. Six out of six residents reported that they have had the coffee and water from the Bistro and had no issues. Six out of six residents reported that the beverages at the Bistro tasted fine. Four out of four kitchen staff reported that between 6:00 and 7:00pm the water and coffee is emptied and the dispensers are washed. Four out of four kitchen staff reported that beverages are put out for self service are never saved and always emptied at the end of the day. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026

LIC9099 (FAS) - (06/04)

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