|Licensing Program Analyst (LPA) Kimberly Lyman conducted an unannounced complaint visit to deliver findings on the above allegations. LPA identified herself and discussed the purpose of the visit with Executive Director Johanna Gonzalez.
During the course of the investigation, LPA toured the facility, interviewed staff and residents as well as reviewed and obtained pertinent documentation such as physician report and facility notes. Regarding the allegation that facility staff did not return resident's personal belongings and facility staff handled resident in a rough manner, the investigation revealed the following: During a FaceTime visit on 01/05/2021, LPA observed all items in question sitting on a table in Resident 1(R1)'s room. Four out of four staff interviewed state not aware of any belongings going missing in R1's room as well as stating R1 had a lot of belongings in the resident's room at all times. Four out of four staff deny being rough with R1 and indicate R1 had a lot of behaviors which caused staff to take extra care when providing assistance. Facility notes indicate R1 had multiple episodes of agitation. R1 sent out for psych evaluation on 12/19/2020 and 12/24/2020. Therefore, the allegations are deemed UNFOUNDED, CONTINUED ON LIC 9099C DATED 06/18/2021.