306005453-6-4-2026-22-AS-AORZ-DURVSZ-20260605164223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005453
Report Date: 06/04/2026
Date Signed: 06/04/2026 10:24:36 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Samer Haddadin

COMPLAINT CONTROL NUMBER: 22-AS-20260519143142

FACILITY NAME:	SILVER LINING RESIDENTIAL CARE		FACILITY NUMBER:	306005453
ADMINISTRATOR:	FADDOUL, LACY		FACILITY TYPE:	740
ADDRESS:	1243 N. BROOKHURST STREET		TELEPHONE:	(661) 810-7293
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	14	CENSUS: 7	DATE:	06/04/2026
		UNANNOUNCED	TIME BEGAN:	08:06 AM
MET WITH:	Nancy Valdez		TIME COMPLETED:	12:21 PM

ALLEGATION(S):

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Staff do not ensure adequate care is provided to residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samer Haddadin conducted an announced visit to the facility to deliver findings regarding the above-mentioned allegation. Upon arrival, LPA was greeted and granted entry by care staff, Nancy Valdez, and LPA explained the purpose of the visit. At the time of the visit, there were seven residents in care.
The Department received a complaint alleging that “Staff do not ensure adequate care is provided to residents.” The complaint alleged general concerns that staff neglect residents, and residents are living under poor conditions. The complaint did not identify a specific resident, staff member, date, time, incident, or specific care need that was allegedly unmet.
During the course of the investigation, LPA conducted interviews, reviewed available facility records, and made observations of the facility and residents in care. LPA conducted a comprehensive walk-through of the interior and exterior of the facility. During the walk-through, LPA observed three care staff on duty. LPA checked the hot water temperature, which measured between 114 degrees Fahrenheit and 117.9 degrees Fahrenheit.
{***CONTINUE 9099C***}

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260519143142

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: SILVER LINING RESIDENTIAL CARE	FACILITY NUMBER: 306005453
	VISIT DATE: 06/04/2026

NARRATIVE

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LPA also conducted an audit to all current seven residents’ medication and Medication Administration Record (MAR); no discrepancies were noted. Furthermore, LPA also checked the facility’s food supply and observed that the facility had at least a two-day supply of perishable food and a seven-day supply of nonperishable food available. No immediate health and safety concerns were observed during the visit.
LPA conducted three staff interviews, and all three staff denied the allegation. Staff interviewed stated that residents’ care needs are being met and denied neglecting residents in care. LPA also conducted five resident interviews. Four out of five residents interviewed denied the allegation and did not report concerns regarding care, supervision, food, facility conditions, or staff assistance. One out of five residents declined to provide a statement. Based on interviews conducted, there was insufficient information obtained to corroborate that residents were not receiving adequate care or supervision.
Based on interviews conducted, records reviewed, and observations made, the Department did not obtain sufficient evidence to support the allegation that staff do not ensure adequate care is provided to residents. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is deemed Unsubstantiated.
An exit interview was conducted, and a copy of this report was provided to care staff.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

LIC9099 (FAS) - (06/04)

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