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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005453
Report Date: 10/15/2025
Date Signed: 10/15/2025 04:41:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2023 and conducted by Evaluator Joseph Alejandre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20230320142719
FACILITY NAME:SILVER LINING RESIDENTIAL CAREFACILITY NUMBER:
306005453
ADMINISTRATOR:FADDOUL, LACYFACILITY TYPE:
740
ADDRESS:1243 N. BROOKHURST STREETTELEPHONE:
(661) 810-7293
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:14CENSUS: 11DATE:
10/15/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Lacy Faddoul TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff providing care and supervision without criminal record clearance
Staff monitor residents via hidden cameras
Staff are unqualified to meet residents needs
Staff providing care and supervision while intoxicated
Staff is financially abusing residents
Staff is denying residents' access to make and receive confidential calls
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Lacy Faddoul and explained the reason for the visit.

The investigation into the allegation, staff providing care and supervision without criminal record clearance, revealed the following. It was alleged that Staff 1 (S1) was working at the facility without a valid background clearance. The Administrator reported that S1 was going to be hired pending their background clearance was approved. The Administrator reported that the background clearance was not approved and S1's association to the facility was removed September 15, 2018. The Administrator reported that S1 never worked at the facility. On December 6, 20219 a case management visit was conducted to verify S1 was not at the facility (See LIC809 dated December 6, 2019 for more details). 4 out of 4 staff interviewed reported they never worked with S1.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20230320142719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 10/15/2025
NARRATIVE
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Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff monitor residents via hidden cameras, revealed the following. The facility has a ring doorbell camera next to the patio entrance gate which leads into the front patio where the main entrance to the facility is. There is a video camera in the front outdoor patio and the living room. The living room video camera was removed on August 23, 2023. During the initial 10-day visit on August 22, 2023 and a subsequent visit on August 23, 2023, LPAs did not observe any video cameras in residents' rooms. Resident 1 (R1) reported that there was a camera on their TV and they thought it was recording them. R1 has been diagnosed with Dementia. The camera on R1's TV was a photographic camera that did not have the ability to record video. Resident 2 (R2) reported that there was a camera in their room recording them but upon inspection no camera was found. R2 still insisted without any evidence that they were being recorded. 4 out of 4 staff interviewed reported that they were unaware of any cameras in residents' rooms. 5 out 12 residents interviewed reported they did not have any cameras in their rooms. 7 out of 12 residents did not respond to LPAs questions and could not be interviewed. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff are unqualified to meet residents needs, revealed the following. It was alleged that staff are not properly trained and can't effectively communicate with staff. During both visits by LPAs on August 22 and 23 of 2023 LPAs had no issues communicating with staff. LPAs interviewed 5 out 12 residents who reported no issues with staff. 7 out of 12 residents did not respond to LPAs questions and could not be interviewed. 4 out of 4 staff interviewed reported no issues communicating with residents. LPAs reviewed 5 staff files and verified all 5 staff had the required 20 hours training. LPAs observed at the time the complaint was filed the Administrator had a valid Administrator's certificate and currently has a valid Administrator's certificate. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20230320142719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 10/15/2025
NARRATIVE
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The investigation into the allegation, staff providing care and supervision while intoxicated. Revealed the following. It was alleged that Staff 1 (S1) provided care to residents while intoxicated. 4 out of 4 staff reported that none of the staff have provided care while intoxicated. The Administrator stated no staff member has ever provided care while intoxicated. 5 out of 12 residents reported they are unaware of any staff member providing care while intoxicated. 7 out of 12 residents did not respond to LPAs questions and could not be interviewed. No evidence was gathered that shows S1 ever worked at the facility. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.

The investigation into the allegation, staff is financially abusing residents, revealed the following. It was reported that facility staff financially abused Resident 13 (R13). R13 passed away on March 3, 2020. It was alleged that the Administrator used R13's personal information to secure a loan in R13's name to purchase a car for the Administrator's father. The Administrator denied the allegation. The Administrator's father denied the allegation. It was reported that the Administrator is financially abusing all residents in care. The Administrator denied the allegation. 4 out of 4 staff interviewed denied the allegation and reported they had no knowledge of any financial abuse taking place. 5 out of 12 residents interviewed reported that their families handle their money and they have no monetary issues. 7 out of 12 residents did not respond to LPAs questions and could not be interviewed. LPA interviewed 2 responsible parties for Residents 3 and 4 who reported they handle the residents' money and the facility has no access to their money. The Administrator reported that they are the payee for only one resident who receives SSI. The Administrator reported that Resident 2 (R2) receives the SSI rate and the remainder of their funds is kept in a bank account and in Personal and Incidental (P & I) funds at the facility in cash (kept secured). LPA verified this information through R2's bank records and reviewing their P & I funds. No discrepancies were observed. R2 moved out of the facility on October 24, 2023. No evidence was gathered to support the allegation. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20230320142719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SILVER LINING RESIDENTIAL CARE
FACILITY NUMBER: 306005453
VISIT DATE: 10/15/2025
NARRATIVE
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The investigation into the allegation, staff is denying residents' access to make and receive confidential calls, revealed the following. It was reported that the Administrator would screen all calls for residents and not allow residents to speak on the phone or would listen in on calls. The Administrator denied the allegation. 4 out of 4 staff interviewed reported all residents are given privacy when they receive a call and have no knowledge of anyone screening or listening in on calls. 5 out 12 residents interviewed reported they have privacy when using the phone and have no knowledge of anyone listening in on calls. 7 out of 12 residents did not respond to LPAs questions and could not be interviewed. The Administrator reported that residents who have the ability to use the phone have their own cell phone and do not use the facility phone for their calls. None of the evidence gathered supports the allegation.

Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4