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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005462
Report Date: 08/28/2025
Date Signed: 08/28/2025 03:53:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250821141505
FACILITY NAME:EASTERSEALS SOUTHERN CALIFORNIA-CLARISSA RESIDENCEFACILITY NUMBER:
306005462
ADMINISTRATOR:ARMANDO FLORESFACILITY TYPE:
735
ADDRESS:14361 CLARISSA LANETELEPHONE:
(714) 665-8773
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:4CENSUS: 3DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
12:04 PM
MET WITH:Sefan Binegde-Direct Support Professional II, Administrator-Sean EstrellaTIME COMPLETED:
04:11 PM
ALLEGATION(S):
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Staff did not treat client with dignity
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Direct Support Professional II Sefan Binegde. LPA explained the reason for the visit. Administrator (AD) Sean Estrella arrived during the visit.

This agency has investigated the complaint alleging that staff did not treat client with dignity. Regarding the allegation, the following was revealed: During the course of the investigation LPA reviewed documents including the Regional Center of Orange County (RCOC) Individual Program Plan (IPP) dated June 24, 2025, for Client 1 (C1). Per IPP, it is important for C1 to have compassionate staff that understand his needs, likes, and preferences. During the course of the interviews with witnesses, Witness 1 (W1) reported that she has no concerns regarding the Easterseals home and stated that staff are really attentive. Per W1, she has never heard staff yelling, raising their voice, or using derogatory language when helping the clients.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250821141505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: EASTERSEALS SOUTHERN CALIFORNIA-CLARISSA RESIDENCE
FACILITY NUMBER: 306005462
VISIT DATE: 08/28/2025
NARRATIVE
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During the course of the interviews with staff, Staff 1 (S1) reported that staff treat the clients with dignity and respect. Per S1 staff are helpful and respect the clients. During the course of the interviews AD reported that no other staff corroborated the allegation of staff yelling and/or using inappropriate language when helping the clients. Per AD staff treat the clients with dignity and respect.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.


LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2