306005466-10-9-2025-22-AS-APAO-DMK7EW-20251017213637

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005466
Report Date: 10/09/2025
Date Signed: 10/09/2025 10:37:24 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2023 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230830164448

FACILITY NAME:	MY DAY COUNTS - TRAINING ACTIVITY PROGRAM		FACILITY NUMBER:	306005466
ADMINISTRATOR:	BRITTAIN, KINSLEY		FACILITY TYPE:	775
ADDRESS:	227 W. CARL KARCHER WAY		TELEPHONE:	(714) 744-5301
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	200	CENSUS: 187	DATE:	10/09/2025
		UNANNOUNCED	TIME BEGAN:	08:44 AM
MET WITH:	Eric Cid-Lopez-Director of Operations		TIME COMPLETED:	09:59 AM

ALLEGATION(S):

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Facility did not prevent staff from having inappropriate behavior with client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on August 30, 2023. LPA was greeted and granted entry into the facility and met with Director of Operations Eric Cid-Lopez. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility did not prevent staff from having inappropriate behavior with client. Regarding the allegation the following was revealed: During the course of the interviews three of five individuals interviewed denied the allegation. On August 8, 2023, the mother of Client 1 (C1) notified Regional Center of Orange County (RCOC) that an instructor had been communicating via text with C1. During the course of the interviews, the Director of Operations reported that on August 30, 2023, My Day Counts received a call from RCOC Quality Assurance (QA) who informed him of the suspected inappropriate behavior between C1 and Staff 1 (S1). On August 30, 2023, S1 text the following to My Day Counts management team I am resigning, I do not want to shame the company or C1.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230830164448

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: MY DAY COUNTS - TRAINING ACTIVITY PROGRAM	FACILITY NUMBER: 306005466
	VISIT DATE: 10/09/2025

NARRATIVE

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Director of Operations reported that prior to August 30, 2023, management did not observe inappropriate behavior between C1 and former instructor. Per Director of Operations, upon learning about the incident S1 was immediately terminated. During the course of the interviews with clients, C1 reported that S1 never disrespect her. During the course of the interviews with staff, S1 reported that he has never met with C1 outside the day program. During the course of the investigation LPA reviewed documents including the My Day Counts Employee Separation Report dated August 31, 2023, for S1. Per Employee Separation Report, S1’s separation date was August 31, 2023.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Director of Operations Cid-Lopez, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 10/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025

LIC9099 (FAS) - (06/04)

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