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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005466
Report Date: 10/09/2025
Date Signed: 10/09/2025 10:57:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240520140128
FACILITY NAME:MY DAY COUNTS - TRAINING ACTIVITY PROGRAMFACILITY NUMBER:
306005466
ADMINISTRATOR:BRITTAIN, KINSLEYFACILITY TYPE:
775
ADDRESS:227 W. CARL KARCHER WAYTELEPHONE:
(714) 744-5301
CITY:ANAHEIMSTATE: CAZIP CODE:
92801
CAPACITY:200CENSUS: 187DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Eric Cid-Lopez-Director of OperationsTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Facility staff yelled at the client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on May 20, 2024. LPA was greeted and granted entry into the facility and met with Director of Operations Eric Cid-Lopez. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that facility staff yelled at the client. Regarding the allegation, the following was revealed: During the course of the interviews three of six individuals interviewed confirmed the allegation. During the course of the interviews with clients, Client 1 (C1) reported that Staff 1 (S1) yelled at her when she was going to say hi to another instructor. During the course of the interviews with staff, S1 reported that she has never yelled at the clients. S1 reported that she never yelled at C1 when she was talking to staff. Per C2, S1 has never yelled at him and stated that S1 has a loud and strong voice. C3 stated that S1 never yelled at anybody and stated that S1 is nice. During the course of the interviews with witnesses, Witness 1 (W1) reported that the Day Program management did an internal investigation, and they did not find substantial evidence to corroborate the allegation.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20240520140128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: MY DAY COUNTS - TRAINING ACTIVITY PROGRAM
FACILITY NUMBER: 306005466
VISIT DATE: 10/09/2025
NARRATIVE
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Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Director of Operations Cid-Lopez, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
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