306005466-1-5-2026-22-AS-SSAS-DQLT3E-20260123132213

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005466
Report Date: 01/05/2026
Date Signed: 01/05/2026 09:37:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2025 and conducted by Evaluator Brandon Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20251120114154

FACILITY NAME:	MY DAY COUNTS - TRAINING ACTIVITY PROGRAM		FACILITY NUMBER:	306005466
ADMINISTRATOR:	BRITTAIN, KINSLEY		FACILITY TYPE:	775
ADDRESS:	227 W. CARL KARCHER WAY		TELEPHONE:	(714) 744-5301
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	200	CENSUS: 51	DATE:	01/05/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Director of Operations Eric Lopez		TIME COMPLETED:	09:45 AM

ALLEGATION(S):

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Client was hit in the face by another client
Staff speak inappropriately to clients

INVESTIGATION FINDINGS:

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On January 5, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facilty to deliver the complaint findings. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Director of Operations Eric Lopez was present and assisted on today's visit.

During the course of the investigation, LPA conducted five client interviews and six staff interviews. LPA also collected pertinents documents to the complaint such as the client roster, staff roster, and client records. Regarding the allegation that, client was hit in the face by another client, the following has been concluded: It was alleged that Client #1 (C1) was hit in the face by another client. LPA was unable to conduct an interview with C1 for this complaint due to C1 leaving the facility on April 8, 2022. LPA conducted five client interviews. Five out of the five clients interviewed denied ever being hit by another client. The five clients interviewed also denied ever witnessing a client be hit by another client. LPA conducted six staff interviews.
CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20251120114154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: MY DAY COUNTS - TRAINING ACTIVITY PROGRAM	FACILITY NUMBER: 306005466
	VISIT DATE: 01/05/2026

NARRATIVE

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Six out of six staff interviewed denied ever witnessing a client by hit by another client. The six staff interviewed also stated that the facility has a zero-tolerance policy against physical violence and that if such an incident occurred, it would lead to suspension or removal from the facility.

Regarding the allegation that, staff speak inappropriately to clients, the following has been concluded: It was alleged that C1 was spoken to inappropriately by a facility staff. LPA was unable to conduct an interview with C1 for this complaint due to C1 leaving the facility on April 8, 2022. LPA conducted five client interviews. Five out of the five clients interviewed denied ever being spoken to inappropriately by a facility staff. The five clients interviewed also denied ever witnessing such an incident occur. LPA conducted six staff interviews. Six out of the six staff interviewed also denied ever witnessing a staff speak inappropriately to a client.

Based on the evidence gathered during the investigation, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the two allegations are deemed UNSUBSTANTIATED. An exit interview was conducted with Director of Operations Eric Lopez and a copy of the report was provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Brandon Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026

LIC9099 (FAS) - (06/04)

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