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25 | As precautionary measures during the Coronavirus 2019 pandemic, Licensing Program Analyst (LPA) Albert Marin made an unannounced video teleconference visit to conduct a case management for deficiency observed during complaint investigation visit. LPA met with Administrator Brevet Dao and state the purpose of this visit.
LPA Marin conducted a virtual tour of the facility. LPA observed 3 residents in care and two staff members on duty. LPA also observed the telephone unit in the facility. LPA discussed with AD Dao the findings and deficiency found in complaint No. 22-AS-20200619142228; California code of Regulation Sections: 87311, and 87208; and latest Provider information Notice 20-31-ASC. AD Dao discussed the corrective action that they have taken to ensure that the facility landline is at working conditions at all times. Corrective action includes to disconnect the landline from the fax machine and only reconnect when needed; to review phone features and set up a business voicemail feature and train staff to retrieve messages; and provide responsible parties and stakeholders with alternative contact numbers.
Advisory notes - Technical Violation was issued.
LPA Marin conducted an exit interview and read the report with AD Dao. LPA will provide copies of this report and technical violation via email. AD agreed to acknowledge their receipt via email. |