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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005557
Report Date: 07/09/2025
Date Signed: 07/09/2025 03:03:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/30/2025 and conducted by Evaluator Ruth Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250530163942
FACILITY NAME:BRIDGES CARE HOMESFACILITY NUMBER:
306005557
ADMINISTRATOR:JABONERO, JANICEFACILITY TYPE:
735
ADDRESS:441 N COLFAX STTELEPHONE:
(714) 975-3025
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:4CENSUS: 4DATE:
07/09/2025
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Janice Jabonero, Administrator
Monique Rubio, House Manager		TIME COMPLETED:
03:40 PM
ALLEGATION(S):
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-Staff did not treat client with dignity and respect.
-Violation of personal rights.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ruth Martinez visited the facility to deliver findings for the investigation into the above identified complaint allegations. LPA arrived at facility was greeted and granted entry by staff. LPA spoke with Janice Jabonero, Administrator, and explained the purpose of the visit.

Findings are based upon this investigation which included tour of the physical plant of the facility and interviews conducted.

It is alleged staff didn’t treat client with dignity and respect. Interviews with 2 of 2 clients stated that all the facility staff treat them with dignity and respect and are very good with them. Staff treat them well and enjoy living at the facility. Interview with 3 of 3 staff denied not treating clients with dignity and respect and they are

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20250530163942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: BRIDGES CARE HOMES
FACILITY NUMBER: 306005557
VISIT DATE: 07/09/2025
NARRATIVE
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trained to treat clients with respect. Due to the conflicting information received during interviews conducted, LPA is unable to determine allegation occurred as reported.

It is alleged that violation of personal rights, more specifically that inappropriate comments were made towards client by a staff’s husband. The interview conducted with 3 of 3 clients stated that that the staff’s husband comes to the facility to fix things when they are broken and clients rarely see him because they are out in the community during the day when he comes. Interview with 3 of 3 staff stated that a staff’s husband comes to fix things when they need fixing, but a majority of the time it is when clients are out of the facility and rarely see clients or interact with them.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the facility representative and a copy of this LIC9099 report was left at the facility.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2