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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005582
Report Date: 02/21/2024
Date Signed: 02/21/2024 11:47:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator Kevin Saborit-Guasch
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240130115620
FACILITY NAME:SERENE BEHAVIORAL HEALTHFACILITY NUMBER:
306005582
ADMINISTRATOR:KARIMKHANI, VALEH DRFACILITY TYPE:
772
ADDRESS:31471 PASEO DURANTELEPHONE:
(714) 656-8296
CITY:SAN JUAN CAPISTRANOSTATE: CAZIP CODE:
92675
CAPACITY:6CENSUS: 5DATE:
02/21/2024
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Dale Osborn, Assistant Clinical Director
Erin Kramer, Senior Director of Clinical Services
TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility did not ensure that sufficient staff are at the facility whenever clients are present.
Facility did not ensure that a written Needs and Services Plan is completed prior to or within 72 hours of admission.
Facility did not ensure staff received a minimum of 20-clock-hours of continuing education per year.
INVESTIGATION FINDINGS:
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On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of delivering findings into the investigation of the allegations listed above. LPA was greeted and granted entry by facility staff after stating the purpose of the visit. Dale Osborn, Assistant Clinical Director and Erin Kramer, Senior Director of Clinical Services arrived later to assist with the visit.

An initial complaint investigation visit was conducted on January 31, 2024. LPA requested and obtained client records, staff schedules and punches for hourly workers for the period covering January 1, 2024 until February 4, 2024. A walkthrough of the physical plant was also conducted.

Additional witness interviews conducted via telephone during the investigation process.

CONTINUED ON FORM LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20240130115620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: SERENE BEHAVIORAL HEALTH
FACILITY NUMBER: 306005582
VISIT DATE: 02/21/2024
NARRATIVE
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CONTINUED FROM FORM LIC9099
Regarding the allegation that Facility did not ensure that sufficient staff are at the facility whenever clients are present, the following has been concluded: Based on a review of the provisional facility schedules cross-referenced with the time management logs provided and staff interviews conducted, it was confirmed that a minimum of one staff member present was ensured for each of the three daily shifts. The time tracking management system did not differentiate between this licensed location and licensed location 306006279, however LPA was able to verify that no commingling of staff was taking place between locations.

Regarding the allegation that Facility did not ensure that a written Needs and Services Plan is completed prior to or within 72 hours of admission, the following has been concluded: Based on a review of client records for currently admitted individuals, all clients are confirmed to have an approved and signed Needs and Services Plan in place. For one of the individuals in care, it was determined that the Needs and Services Plan was generated within the required 72 hours but only received the therapist signature 24 hours later. Facility staff indicated that this is not a typical occurrence and that facility policy is to initiate the Needs and Services Plan as soon after admission as possible and to gather all signatures within the 72-hours window. A Technical Assistance Advisory Note to that extent is issued during the visit.

Regarding the allegation that Facility did not ensure staff received a minimum of 20-clock-hours of continuing education per year, the following has been concluded: The facility uses Relias for training and tracking of completed modules. Logs were provided for all current staff members scheduled at this licensed location and evidenced both initial and annual training being provided on the required topics in the required quantity. Timestamps associated with the completion appear to indicate that more than 20 hours of training were completed on given days for some staff members, however facility staff interviews determined that it was a result of the way completion is tracked and not a reflection of the actual training being dispensed.

Based on the review of records, facility visit and interviews conducted, the three allegations listed above are found to be Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report was provided to a facility representative.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 4