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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005608
Report Date: 09/16/2025
Date Signed: 09/16/2025 12:05:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2024 and conducted by Evaluator RoseMarie Ruppert
COMPLAINT CONTROL NUMBER: 22-AS-20240612094155
FACILITY NAME:TCT HOMES / PACIFICFACILITY NUMBER:
306005608
ADMINISTRATOR:ANTHONY AUFACILITY TYPE:
735
ADDRESS:9212 PACIFIC AVETELEPHONE:
(714) 827-2156
CITY:ANAHEIMSTATE: CAZIP CODE:
92804
CAPACITY:6CENSUS: 5DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Jim Fernandez, House ManagerTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff touched resident in an inappropriate manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rose Ruppert conducted an unannounced visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by Jim Fernandez, House Manager and explained the purpose of the visit.

During the course of the investigation, the Department interviewed staff and witnesses; and obtained records. The investigation revealed the following:

On June 12, 2024, the Regional Office received a complaint that Client 1 (C1) was recorded on video being inappropriately touched by a caregiver while at the facility. The video shows an individual rubbing and flicking C1’s penis over their clothing.

(Continued on LIC 9099-C)
****THIS IS AN AMENDED REPORT****


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20240612094155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: TCT HOMES / PACIFIC
FACILITY NUMBER: 306005608
VISIT DATE: 09/16/2025
NARRATIVE
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(Continued from LIC 9099)
C1 has resided at the Adult Residential Facility since July 1, 2019. Per Physician report dated February 22, 2024, C1 had a diagnosis of Mild Intellectual Disability and Autism Spectrum Disorder. The client is ambulatory but requires staff assistance and supervision for: bathing, toileting and medications. C1 has limited verbal skills.

The Department interviewed Administrator Augustine Au (AD Au) and facility staff if they had knowledge of the video. AD Au stated that he first learned of the video through the Orange County Sheriff. AD Au stated caregiver Guerero Sinobago shared a clip of the video that shows a client’s legs and hand. The clip shared did not include any touching of C1’s genitals. AD Au was shown the entire video and was able to identify the client in the video as C1. AD Au identified the individual touching C1’s genitals as caregiver Guerero Sinobago based on recognizing their voice. The video showed the living room background and furniture from the facility. Upon learning of the allegations, AD Au immediately placed Sinobago on Administrative Leave pending the investigation and notified C1’s family.

The Department interviewed witnesses who viewed the video. Two of two witnesses confirmed Sinobago posted the video to a group chat with other caregivers. Both witnesses were uncomfortable with the content and asked that the video be removed. Sinobago was interviewed by Orange County Sheriff’s Special Victims Detail and the Department regarding the video. Sinobago stated they are no longer employed by the facility and does not work in the industry. The video was played twice; one without audio and one with audio. Sinobago confirmed to investigators that the voice in the video belonged to them but believed he was set-up. Sinobago later denied recording the video, and stated he believed the video was recorded during a facetime with an acquaintance. Sinobago stated the acquaintance had instructed them to touch C1 and stated it was a joke.

A search warrant was obtained for the Apple account of the phone number associated to the video. Data obtained was sent to the Orange County Sherrif’s Department Forensic Detail for analysis. Photos matched the driver’s license for Guerero Sinobago. Data obtained included the video in question which was 27.18 seconds in length and was created on May 4, 2023, at 6:09:38 PM. The data provided the latitude 33.8074 and longitude 1117,972 where the video was created. The latitude and longitude match the facility address location where the video was recorded. The video’s source was backed up on the email of Mr. Sinobago.

(Continued on LIC 9099-C1)

****THIS IS AN AMENDED REPORT****

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 22-AS-20240612094155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: TCT HOMES / PACIFIC
FACILITY NUMBER: 306005608
VISIT DATE: 09/16/2025
NARRATIVE
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(Continued from LIC 9099-C)

Based on video reviewed, interviews conducted and records reviewed, the preponderance of evidence has been met. The allegations that: Staff touched resident in an inappropriate manner was substantiated. The facility is being cited per Title 22, Division 6 of the California Code of Regulations.

An exit interview was conducted with Jim Fernandez, House Manager and a copy of this report, 9099-D, LIC421IM and Appeal Rights were left at the facility.

****THIS IS AN AMENDED REPORT****

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20240612094155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: TCT HOMES / PACIFIC
FACILITY NUMBER: 306005608
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/17/2025
Section Cited
CCR
80072(a)(2)
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80072(a) Personal Rights: …Each client shall have personal rights which include, but are not limited to, the following: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by: Video evidence obtained and corroborated via
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AD is to have in-service with staff on personal rights and to email Licensing Program Analyst (LPA) with documentation by Plan of Correction Date.
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interviews shows Caregiver Sinobago rubbing and flicking C1’s genitals over their clothing. This poses an immediate risk to clients in care. CIVIL PENALTY ASSESSED.

****THIS IS AN AMENDED REPORT****
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: RoseMarie Ruppert
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4