306005616-5-14-2026-22-AS-AORZ-DUMRVT-20260601132203

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005616
Report Date: 05/14/2026
Date Signed: 05/14/2026 01:54:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2024 and conducted by Evaluator Andrea Mendivil

COMPLAINT CONTROL NUMBER: 22-AS-20240322150203

FACILITY NAME:	NEW JOURNEYS BEHAVIORAL HEALTH		FACILITY NUMBER:	306005616
ADMINISTRATOR:	KHARBANDA, ANDY		FACILITY TYPE:	772
ADDRESS:	7 MASLOW		TELEPHONE:	(949) 336-6460
CITY:	IRVINE	STATE: CA	ZIP CODE:	92620
CAPACITY:	6	CENSUS: 5	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Brooke Washington - Program Director / Jessica Hernandez - Case Manager		TIME COMPLETED:	02:25 PM

ALLEGATION(S):

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Staff are falsifying documents regarding clients in care.
Staff stole money from a client in care.
Staff do not ensure that clients are provided with a suffient amount of food while in care.

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Andrea Mendivil made an unannounced visit to conduct a complaint investigation. LPA was greeted and granted entry into the facility by staff and explained the reason for the visit.

The Department received a complaint on 03/22/2024 and the initial 10 day visit was conducted on 03/28/2024. During LPA Mendivil's visit LPA Mendivil conducted interviews with staff and clients and obtained copies of documents such as treatment plans. Regarding the allegations staff are falsifying documents regarding clients in care, staff stole money from client in care and staff do not ensure that clients are provided with sufficient amount of food while in care, the investigation revealed the following:

It was alleged that staff are falsifying documents regarding clients in care. Based on interviews with 5 out of 5 staff, staff stated they have not falisifed client documents. Staff stated the system used KIPU will notate who is making changes to a client's record.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240322150203

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: NEW JOURNEYS BEHAVIORAL HEALTH	FACILITY NUMBER: 306005616
	VISIT DATE: 05/14/2026

NARRATIVE

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Interview with Licensee Andy Kharbanda indicated that he has not falsified client documentation for billing purposes as they use a third party biller ACME in 2024. Licensee stated that the insurance companies would mail out an Explanation of Benefits to the insurance subscriber and the Licensee has not received any information to indicate that someone was billed incorrectly.

It was alleged that staff stole clients money in care, per interviews with 5 out of 5 staff, staff stated they have not stolen client's money. Per interviews with 4 out of 4 clients stated no one has stolen their money. Per interview with Program Director Brooke Washington all client items including money are inventoried at intake and pictures are taken of any valuables. Program Director stated that all clients' valuables are locked in a secured garage. Program Director reported that staff use a code to enter and clients have access to their items if they want them.

It was alleged that staff do not ensure that clients are provided with a sufficient amount of food while in care. Per observation the facility has a minimum of 2 day perishables and 7 non perishables on hand. Interviews with 4 out of 4 clients stated there is always food and snacks available. Interviews with 5 out of 5 staff state there is always food available and clients are able to request their own items.

Therefore based on the preponderance of evidence through records reviewed and interviews the allegations staff are falsifying documents regarding clients in care, staff stole money from client in care and staff do not ensure that clients are provided with sufficient amount of food while in care are determined to be UNSUBSTANTIATED meaning although the allegations may have happened or is valid there is no preponderance of evidence to prove the alleged violations did or did not occur. This agency has investigated this complaint and an exit interview was conducted with facility and a copy of this report was provided.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Andrea Mendivil
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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