306005658-3-5-2026-22-AS-APAO-DSH64G-20260324202842

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005658
Report Date: 03/05/2026
Date Signed: 03/05/2026 05:45:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Michael Tea

COMPLAINT CONTROL NUMBER: 22-AS-20260226134025

FACILITY NAME:	INTEGRATED TREATMENT SEVICES IV		FACILITY NUMBER:	306005658
ADMINISTRATOR:	GRIFFIS, AUBRI		FACILITY TYPE:	737
ADDRESS:	12921 GILBERT ST		TELEPHONE:	(310) 916-7200
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	2	CENSUS: 2	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Aubri Griffiss, Dr. Ingrid Wilson, Carla Ibarra		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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- Facility is not in good repair

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. Licensee (LE) Dr. Ingrid Wilson and Administrator (AD) Aubri Griffis arrived shortly to assist with the visit.

The Department received a complaint on February 26, 2026, alleging that the facility is not in good repair. During the course of the investigation, LPA Tea conducted interviews, reviewed staff records, and obtained pertinent documents. The investigation determined the following:

It was alleged that the facility is not in good repair due to a wall in the activity room having water damage. During the investigation, LPA Tea conducted a physical inspection of the activity room wall. Upon close observation, the damage appeared to be minor.
(Complaint investigation continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20260226134025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: INTEGRATED TREATMENT SEVICES IV	FACILITY NUMBER: 306005658
	VISIT DATE: 03/05/2026

NARRATIVE

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LPA Tea interviewed Licensee, Dr. Ingrid Wilson, regarding the condition of the wall. Dr. Wilson stated that the wall occasionally becomes wet during periods of rain due to water entering through the wall. She explained that maintenance personnel recently inspected the issue and determined the likely cause to be improper water drainage from the gutter system when it rains. According to Dr. Wilson, the amount of water entering is minimal and results in the wall becoming damp rather than significant water intrusion.

Dr. Wilson reported that the facility has been in ongoing communication with Brilliant Corners, the property management company that owns the home where the facility leases. The facility has submitted multiple maintenance work orders to address the issue and provided documentation showing ongoing communication and requests for repairs. This documentation demonstrates that the facility has been proactive in attempting to resolve the issue and maintain the property in good condition. Dr. Wilson also reported that the Orange County Regional Center has been informed of the wall condition and is aware of the situation.

LPA Tea interviewed two staff members who confirmed that the facility has been actively communicating with the property management company and submitting maintenance requests regarding the wall. Staff stated that management has been proactive in attempting to have the issue repaired to ensure the facility remains in good repair.

Dr. Wilson expressed concern that the wall could potentially develop mold and pose a health risk to clients and staff. She reported communicating these concerns to the property management company. According to Dr. Wilson, a specialist was later sent to inspect the wall. The specialist opened the wall, checked for mold, and confirmed that no mold was present. The moisture was dried, and the wall was patched and repaired. Dr. Wilson stated that the property management company is currently working to identify the root cause of the water intrusion to prevent future occurrences.

Based on observations made during the inspection, interviews conducted with the licensee and staff, and documentation provided showing ongoing maintenance requests and repair efforts, there is insufficient evidence to support the allegation that the facility is not in good repair. The facility has demonstrated that it has been proactive in addressing the issue with the property management company and ensuring repairs are made.

(Complaint investigation continued on LIC9099C)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20260226134025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: INTEGRATED TREATMENT SEVICES IV	FACILITY NUMBER: 306005658
	VISIT DATE: 03/05/2026

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Therefore, the allegation mentioned above has been determined to be UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No deficiencies cited at this time and an exit interview was conducted with the facility. A copy of the report was provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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