306005658-3-5-2026-22-AS-APAO-DSJ5Q6-20260325200901

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005658
Report Date: 03/05/2026
Date Signed: 03/05/2026 05:50:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Michael Tea

COMPLAINT CONTROL NUMBER: 22-AS-20260302113331

FACILITY NAME:	INTEGRATED TREATMENT SEVICES IV		FACILITY NUMBER:	306005658
ADMINISTRATOR:	GRIFFIS, AUBRI		FACILITY TYPE:	737
ADDRESS:	12921 GILBERT ST		TELEPHONE:	(310) 916-7200
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	2	CENSUS: 2	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Aubri Griffis and Carla Ibarra		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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- Staff did not get RBT certification within 12 months of employment

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry by facility staff and explained the reason for the visit. Licensee (LE) Dr. Ingrid Wilson and Administrator (AD) Aubri Griffis arrived shortly to assist with the visit.

The Department received a complaint on March 2, 2026, alleging staff did not get RBT certification within 12 months of employment. During the course of the investigation, LPA Tea conducted interviews, reviewed staff records, and obtained pertinent documents. The investigation determined the following:

During the investigation, LPA Tea conducted a review of facility staff personnel files to verify compliance with Registered Behavior Technician (RBT) certification requirements. Record review revealed that Staff 1 (S1) obtained their RBT certification after the required 12-month timeframe from their date of hire.
(Complaint Investigation continued on LIC9099C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260302113331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: INTEGRATED TREATMENT SEVICES IV	FACILITY NUMBER: 306005658
	VISIT DATE: 03/05/2026

NARRATIVE

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Personnel records show that S1 was hired on January 20, 2025. Documentation in S1’s file included a certificate letter indicating that S1 obtained RBT certification on February 12, 2026, which is beyond the one-year requirement from the date of hire.

LPA Tea interviewed Licensee (LE) Dr. Ingrid Wilson, who acknowledged that two staff members did not obtain their RBT certification within one year of employment as required. Interviews were also conducted with two staff members, who confirmed that S1 and another staff member had not completed their RBT certification within the required time frame.

Dr. Wilson reported that the facility addressed the issue by issuing a written notice to S1 stating that RBT certification must be obtained in order to remain scheduled for work. S1 subsequently completed the certification requirement. Dr. Wilson further stated that the second staff member who failed to obtain the certification within the required time frame was removed from the work schedule due to not meeting the certification requirement. Additional personnel file reviews confirmed that all other staff members met the RBT certification requirements.

Based on personnel file review, documentation obtained, and interviews conducted with the licensee and staff, evidence supports that two staff members did not obtain RBT certification within the required 12 months of employment.Therefore, the allegation mentioned above has been determined to be SUBSTANTIATED, meaning the complaint allegation is valid and that a violation has occurred.

The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted with the facility and a copy of this report and appeal rights were provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260302113331

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: INTEGRATED TREATMENT SEVICES IV	FACILITY NUMBER: 306005658
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/05/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/19/2026 Section Cited CCR 89965(b)(2)	1 2 3 4 5 6 7	Personnel Requirements ... The licensee shall ensure that each direct care staff person meets the following qualifications: Become a Registered Behavior Technician within twelve (12) months of initial employment. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	The staff has already obtained their RBT certification and staff who are required to have RBT cetification that does not have it are not scheduled to work.
	8 9 10 11 12 13 14	Based on review of records, documents obtained and interviews, staff did not obtain RBT certification within a year of employment, this poses as a potential health and safety risk to clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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