1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32 | (continued) the investigation revealed the following; 5 out of 5 staff interviewed reported the call system including the bathroom pull cords is operating properly and doesn't have any issues. LPA tested the call system including the pull cords on 11/4/21 and 12/15/21 in multiple rooms. Staff responded within 5 minutes on each visit. 6 out of 7 residents interviewed reported they had no issues with the call system including the pull cords. Dates and times of when the call system including the pull cords, was not operating and requests for assistance through the call system that were not answered, were not provided. Based on the evidence gathered the allegation is deemed unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.
Regarding the allegation, staff do not answer facility phone, the investigation revealed the following. LPA called the facility on 11/3/21 and 11/5/21 and a staff member answered the phone. 5 out of 5 staff members reported they always answer the phone and after hours all calls are sent to the medication room where there is a cordless phone the med-techs always have with them so all calls can be answered. 6 out of 7 residents reported they have had no issues calling the facility phone and someone always answers. No dates or times were provided of when staff did not answer the phone. Based on the evidence gathered the allegation, staff do not answer facility phone is deemed, unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.
Regarding the allegation, licensee spoke inappropriately about a resident, the investigation revealed the following; On 10/7/2021 there was a resident council meeting. All witnesses interviewed verified this information. It was reported that during the meeting the Administrator spoke inappropriately about a resident. The Administrator denied this report. 5 out of 5 staff reported they have never heard the Administrator or any staff speak inappropriately about any resident. 6 out of 7 residents present at the resident council meeting on 10/7/2021 reported they did not hear the Administrator say anything inappropriate about any resident. Based on the evidence gathered the allegation, licensee spoke inappropriately about a resident is deemed, unsubstantiated, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.
An exit interview was conducted and a copy of the report provided. |