306005678-3-8-2024-22-AS-SSAS-D4LW5T-20240423165939

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005678
Report Date: 03/04/2024
Date Signed: 03/08/2024 08:08:34 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/29/2024 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240229090919

FACILITY NAME:	HARBOR HEIGHTS ASSISTED LIVING & MEMORY CARE		FACILITY NUMBER:	306005678
ADMINISTRATOR:	CHRISTINE CHON		FACILITY TYPE:	740
ADDRESS:	525 W. LA PALMA AVE		TELEPHONE:	(714) 459-3353
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	199	CENSUS: 167	DATE:	03/04/2024
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Christine Chon		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Staff do not implement proper activities with residents in care
Staff are not able to communicate with all residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit t conduct the required 10-day visit to begin the investigation into the allegations listed above. LPA met with Executive Director Christine Chon and explained the reason for the visit. LPA toured the facility. LPA interviewed staff and residents. The investigation revealed the following. It was alleged that the activities at the facility are conducted in Korean and are only for Korean speaking residents. During the tour of the facility LPA observed the TV was showing the news in English. LPA interviewed 5 residents who reported that there are activities for all residents. Activities included, bingo, poker, dominos and movies. 5 out of 5 residents reported that there are activities conducted in English and Korean. LPA observed card games being played by residents and the facility staff was conducting the games in English. Staff interviewed that all activities are conducted in English and Korean and that all residents are welcome to any activity. None of the evidence gathered supports the allegation, therefore the allegation is deemed unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (714) 334-2062
LICENSING EVALUATOR NAME: Joseph Alejandre	TELEPHONE: 714-705-6018
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240229090919

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: HARBOR HEIGHTS ASSISTED LIVING & MEMORY CARE	FACILITY NUMBER: 306005678
	VISIT DATE: 03/04/2024

NARRATIVE

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Regarding the allegation, staff are not able to communicate with all residents in care, the investigation revealed the following. It was alleged that the facility staff only speak Korean and can't communicate with the non-Korean speaking residents. 5 out of 5 residents interviewed reported they had no issues communicating with staff. 8 out of 8 staff members interviewed reported they have no issues communicating with residents. LPA observed staff members speaking in Korean, English and Spanish during the 10-day visit. All of the staff members the LPA interviewed spoke English. LPA observed that 6 out of the 8 staff interviewed are bilingual. Based on the evidence gathered through interviews and observation the allegation is deemed unfounded, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

An exit interview was conducted and a copy of the report provided.

SUPERVISOR'S NAME: Sheila Santos	TELEPHONE: (714) 334-2062
LICENSING EVALUATOR NAME: Joseph Alejandre	TELEPHONE: 714-705-6018
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2024

LIC9099 (FAS) - (06/04)

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