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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306005722
Report Date: 07/02/2026
Date Signed: 07/02/2026 09:09:54 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2026 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260624103416
FACILITY NAME:IRIS GUEST HOMEFACILITY NUMBER:
306005722
ADMINISTRATOR:DAO, BREVETFACILITY TYPE:
740
ADDRESS:2702 N BERKELY STTELEPHONE:
(714) 310-4436
CITY:ORANGESTATE: CAZIP CODE:
92865
CAPACITY:6CENSUS: 4DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
07:32 AM
MET WITH:Jean VeracruzTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Staff handled resident in an aggressive manner
Staff yell at resident
Staff do not safeguard resident’s personal belongings
Staff mishandle resident's P&I funds
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegations. LPA met with Administrator (AD) Jean Veracruz, discussed the purpose of the inspection, and explained the allegations.

The investigation into the allegations that staff handled resident in an aggressive manner, staff yell at resident, staff do not safeguard resident’s personal belongings, and staff mishandle resident's P&I funds revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, and obtained and reviewed copies of the resident roster and staff roster.

CONTINUED
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20260624103416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: IRIS GUEST HOME
FACILITY NUMBER: 306005722
VISIT DATE: 07/02/2026
NARRATIVE
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Regarding the allegation that staff handled resident in an aggressive manner: it was alleged that staff hit residents. LPA inspected the facility, conducted health and safety checks on residents, and observed no health and safety issues. Based on observations, documents, and an interview with AD, the events alleged did not occur at this facility. These events will be investigated under the correct facility.

Regarding the allegation that staff yell at resident: it was alleged that staff yell at, harass, and speak badly about residents. Based on the information obtained, the events alleged did not occur at this facility. These events will be investigated under the correct facility.

Regarding the allegation that staff do not safeguard resident’s personal belongings: it was alleged that staff steal residents’ property and food. Based on the information obtained, the events alleged did not occur at this facility. These events will be investigated under the correct facility.

Regarding the allegation that staff mishandle resident's P&I funds: it was alleged that staff use residents’ money for their own use. Based on the information obtained, the events alleged did not occur at this facility. These events will be investigated under the correct facility.

The Department has investigated the above allegations and found them to be Unfounded, meaning the allegations were false, could not have happened, or are without reasonable basis. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2