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13 | Licensing Program Analyst (LPA) Celine De Perio made an unannounced visit to this facility. LPA De Perio met with Facility Administrator, Michelle Nesbitt and stated the purpose of this visit which was to deliver the final findings for the complaint received on 10/20/22 against this facility.
This agency has investigated the complaint alleging that staff handled resident in a rough manner. LPA De Perio conducted file reviews and interviews of which the interviews conducted either stated that staff were “good” and that there were no safety concerns or witness of staff handling resident in a rough manner. The remainder of interviews were unable to be continued due to difficulty communicating, or individual denying wanting to be interviewed. Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED. |