306005804-10-14-2025-22-AS-APAO-DMH6LM-20251015205434

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306005804
Report Date: 10/01/2025
Date Signed: 10/14/2025 09:29:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250923120422

FACILITY NAME:	MERIDIAN AT LAGUNA HILLS, THE		FACILITY NUMBER:	306005804
ADMINISTRATOR:	JENSEN, ERIC		FACILITY TYPE:	740
ADDRESS:	24552 PASEO DE VALENCIA BLDG A		TELEPHONE:	(949) 581-6111
CITY:	LAGUNA HILLS	STATE: CA	ZIP CODE:	92653
CAPACITY:	200	CENSUS: 82	DATE:	10/01/2025
		UNANNOUNCED	TIME BEGAN:	07:40 AM
MET WITH:	Eric Jensen		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff are not preventing a resident from harassing other residents while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez made an unannounced visit to conduct the required 10-day visit to begin the investigation into the allegation listed above. LPA arrived at the facility was greeted by receptionist and granted entry. LPA met with Eric Jensen, Executive Director and explained the nature of today’s visit.

Findings are based upon this investigation which included a tour of the physical plant of the facility, interviews, and copy of pertinent documents.

It is alleged staff are not preventing a resident from harassing other residents while in care, specifically to a recent incident in the lobby, and comments made by a resident to other residents. Interview with 4 of 4

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250923120422

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: MERIDIAN AT LAGUNA HILLS, THE	FACILITY NUMBER: 306005804
	VISIT DATE: 10/01/2025

NARRATIVE

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staff stated that they were not aware of or had received any complaints about residents being harassed by other residents. Staff stated there were two residents that have a different political view and since had issues with each other not getting along. However, staff spoke to both residents about two weeks ago and resolved their indifference's. Interview with 2 of 2 staff mentioned in the complaint details about the incident in the lobby stated that they were not made aware of any incident that occurred in the lobby and no residents talked to them about an incident either. Interview with 6 of 6 residents stated that they have not been harassed by another resident or seen any other resident being harassed. Resident stated they feel safe in the community and have had no issues.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated.

An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.

SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025

LIC9099 (FAS) - (06/04)

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